Medical Front Desk Specialist
2 weeks ago
A-Line Staffing Solutions is hiring a Medical Front Desk Specialist in Abilene, TX This opportunity is with an Oncology Clinic, working full-time / 40 hours per week.
Medical Front Desk Job Highlights:
- Pay range: $15 - $17 per hour
- Schedule: Monday to Friday 8:30AM to 5:00PM
- Location: Abilene, Texas 79606
Temp / Contract: position is being absorbed by another department that operates remotely, at the end of your contract there might be an opportunity to transition into the new department working remote.
SUMMARY
Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying
messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US
Oncology Compliance Program, to include the Code of Ethics and Business Standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
-Takes and relays messages in an accurate and timely manner.
-Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
-Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on
telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
-Provides a pleasant and helpful phone contact for callers.
-Responsible for opening and closing the switchboard.
-Responsible for the in-house paging system.
-Performs clerical duties as assigned to maintain workflow in the department.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent required.
- Position is entry level and requires 0-3 years experience, preferably in a medical setting.
TEMP ONLY until October.
Why temp only? Operator Dept. is transitioning into Contact Center Care Coordinator role some time later this year (probably in October). Contractor will have the opportunity to apply to the position, but no guarantees they would get hired.
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