Field Service Technician

4 weeks ago


Nampa, United States Western Window - Earthwise Windows Full time
Job DescriptionJob Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Effectively collaborate as part of a team in their efforts to support and service warranty calls, while professionally representing Western Window.
  • Exhibit a professional appearance and attitude while engaging with all parties to a warranty claim.
  • Perform repairs and replacements in a professional manner and complete work in a expedient time frame and secure approval from the homeowner or builder. 
  • Complete all service repair documents in a clean and clear method and turn in promptly to the Warranty Service Administrator.
  • At the Company’s discretion, work on the production line when there is insufficient work to keep you busy on service in the field.
  • Overnight travel may be required. 

QUALIFICATIONS

  • An Associates College degree is preferred; however, a High School diploma or GED is required.
  • Minimum of two years proven success in a service role in building products working through a distributor, dealer and/or builder servicing homeowners. Experience in our market (ID/UT/OR) is a big plus.
  • Possess a strong entrepreneurial drive.
  • Strong problem solving and negotiation skills
  • Incredible attention to detail.
  • Demonstrate excellent verbal and written communication skills. Multi-lingual is a plus.
  • Possess a working knowledge of construction techniques and practices. Ability to read architectural blueprints and shop drawings is a plus. 
  • Must pass a background check as well as provide and maintain a clean driving record.
  • Preference for a working knowledge of MS Office (Especially Word, Excel), Adobe Acrobat PDF Documents 


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