IT Helpdesk Technician

Job Description *

A large home healthcare company is looking to hire a helpdesk technician to join their application support team. This person will be responsible for answering incoming troubleshooting requests via phone calls, JIRA ticketing system and email. This person will resolve 12-15 tickets a day- issues will range from password rests, resolving MS office issues such as Outlook not responding, as well as supporting/troubleshooting internal EMR applications. In addition they will provide white glove service following up with users to ensure their issues are resolved or to provide status updates on when their issues will be fixed.

Required Skills and Experience *

1-2 years of IT experience -- geek squad, internship or corporate experience
4 years bachelor's degree
Customer service skills

Nice to Have Skills and Experience

Experience supporting and troubleshooting MSOffice
Experience using Okta single sign on
Experience using JIRA ticketing system