Dir, Project Management and Client Onboarding

3 weeks ago


Huntsville, United States TPG Telemanagement Inc. Full time
Job DescriptionJob Description

Title: Director of Project Management and Client Onboarding

Job Description:

We are seeking an experienced and dynamic Director of Project Management to lead the On-boarding of clients for our AI product. The ideal candidate will have a strong background in client-facing project management, extensive experience with project management tools, a solid level of IT background, and be extremely detail-oriented.

Responsibilities:

  1. Client-Facing Project Management:
    • Act as the primary point of contact for clients, understanding their needs, and ensuring that project deliverables meet or exceed their expectations.
    • Develop and maintain strong relationships with clients through regular communication, status updates, and issue resolution.
    • Collaborate with clients to define project scope, objectives, and timelines, ensuring alignment with organizational goals.
  2. Project Management Tool Experience:
    • Utilize project management tools effectively to plan, track, and report on project progress, milestones, and deliverables.
    • Provide training and support to team members on the use of project management tools and best practices.
  3. IT Experience:
    • Work closely with cross-functional teams, including software developers, engineers, and quality assurance professionals, to ensure seamless project execution.
    • Stay current with industry trends, emerging technologies, and best practices in IT project management.
  4. Analytical and Detail-Oriented Approach:
    • Utilize analytical skills to identify project risks, issues, and dependencies, and develop mitigation strategies to address them proactively.
    • Maintain a keen attention to detail throughout all stages of the project lifecycle, ensuring accuracy and quality in project deliverables.
    • Conduct post-project reviews and analysis, to identify lessons learned and areas for improvement, incorporating feedback into future projects.

Qualifications:

  • Proven experience in client-facing project management roles, with a minimum of 5 years of experience.
  • Strong proficiency in project management methodologies, tools, and techniques (e.g., Agile, Scrum, GuideCx, JIRA, Microsoft Project).
  • Solid understanding of IT concepts, systems, and processes, with a minimum of 3 years of experience in IT project management.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to effectively interact with clients, team members, and stakeholders at all levels.
  • Highly analytical and detail-oriented, with the ability to think strategically while also managing day-to-day operational tasks effectively.

If you are a motivated person with a passion for project management and a commitment to delivering exceptional results, we encourage you to apply for this exciting opportunity.


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