Product Technician

2 weeks ago


Santa Fe Springs, United States JANUS et Cie Full time
Job DescriptionJob DescriptionJANUS et Cie currently has an opening for an experienced Product Technician, who will be responsible for performing various tests and reviews on products, write-up product reports, and diagnose and resolve product issues. The position will work autonomously and help support the quality and product management function. This position is based in Santa Fe Springs, CA.

Salary Range: $67k-$72K DOE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assess and analyze new product designs and performance. Report recommendations and findings.
  • Review current portfolio of products and provide recommendations for continuous troubleshoot where possible.
  • Perform QA inspection on incoming product.
  • Collaborate with cross-functional team members to resolve quality issues and improve client experience.
  • Travel to client locations to assess, repair, and install product when needed (approximately 25% of the time).
  • Train Clients and internal business partners on product care and maintenance.
  • Assist with product installations at tradeshows, photo shoots and special events.
  • Diagnose and resolve product issues.
  • Source repair parts from local vendors.
  • Create product assembly video and PDF’s as required.
  • Must be able to lift/Push/Pull Heavy furniture and accessories ( 30-50lbs)
  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: NONE

  • This position does not have supervisory responsibilities.

ORGANIZATIONAL RELATIONSHIPS:

  • Interacts with all levels throughout the organization including employees and outside vendors.

QUALIFICATIONS:

  • High school Diploma
  • Associate degree or Trade School a plus
  • Strong mechanical aptitude and problem-solving skills
  • Must be self-directed, have strong interpersonal skills and a focus on customer satisfaction.
  • Knowledge of BIFMA furniture testing standards a plus
  • Excellent written and verbal communications skills.

QUALIFICATIONS:

  • Proficiency in Microsoft Suite of programs (Outlook, Word, Excel, PowerPoint)
  • Role will require travel approximately 25% of the time

REFLECTS OUR BRAND VALUES:

  • We listen to our Customers
  • We rely on our Members
  • We honor Integrity
  • We embrace Continuous Learning
  • We lead with Design
  • We create Value
  • We make the World Better

JANUS et Cie offers:

  1. Comprehensive Benefits -
    • Access to comprehensive benefits plans, including medical, dental, vision, and life insurance coverage.
  2. 401(k) Retirement Plan with Employer Match -
    • Our 401(k) plan includes an employer match to help you build your nest egg.
  3. Professional Growth and Development -
    • Opportunities for career advancement, ongoing training, and skill development.
  4. Work-Life Balance -
    • Company paid time off and paid Company holidays to help you rest and recharge.
  5. Employee Wellness -
    • Employee assistance program (EAPs) for confidential counseling and guidance when needed.




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