Customer Service Specialist

2 weeks ago

Saginaw, United States Highway and Heavy Parts Full time
Job DescriptionJob Description

A Customer Service Specialist is a member of our HHP Sales Team. They will take approximately 50 inbound calls each day, start estimates for representatives, and transfer calls accordingly between personnel.

Locations: Coleman and Saginaw MI

Job Type: Full-time

Hours: M-F 8:00 AM - 5:00 PM

Company Introduction:

Highway & Heavy Parts sells nationwide and is based in Coleman, MI. Our specialty is diesel engine parts for the on-road, off-road, marine and industrial markets. We’re growing fast and need to bring in outstanding talent to help us meet our goals.

When joining the Highway and Heavy Parts team we strongly support growth. We have outlined our career paths for clear growth potential when hired As well as growth in your current position We understand finding a job you like and wanting to stay in that position, so we also offer options for growth in each employee's current position. Such as additional responsibilities, Matrix options and/or training opportunities.

What we can offer you:

Full benefits
401K with 3% contribution of your base salary
Training
Career advancement
Flexibility and financial growth opportunities
Job Requirements:

Answering inbound calls with top level customer service.
Being able to quickly direct the customer to the department or person they need.
Achieve KPI metrics daily, weekly and monthly
Ability to learn new processes and make recommendations on improvements.
Have a high level of accuracy and attention to detail.
Some of the skills that will really help you here are:

Computer skills – our customer database, and all other job tools are completed electronically.
Speed – we handle a high volume of inbound calls and being able to adjust to this is key to success at HHP.
Typing – the speed of the department requires someone who can enter data quickly and accurately.
Adaptability – we are a process driven company but citations will arise where you will have to adapt.
Flexibility – some days are different from others and small projects may pop up.
Sales experience-Any experience working with customers is desired.
Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Company DescriptionAre you ready to join a dynamic team at Highway and Heavy Parts (HHP), America’s most trusted supplier of aftermarket parts? At HHP, we're on a mission to transform the industry through our commitment to excellence, customer satisfaction, and innovation. We're looking for employees who are passionate about making a difference, thrive in a fast-paced environment, and are dedicated to providing top-quality solutions to our customers. As part of our team, you'll have the opportunity to work with cutting-edge technology, receive continuous training and support, and contribute to a culture that values teamwork, growth, and personal development. If you're ready to be a part of a forward-thinking company with a strong focus on quality and customer success, join HHP today and help us drive the future of heavy-duty parts and services. We will fuel your career journey

HHP has two in-person locations with a headquarters in Coleman, MI and a second location in Saginaw, MI. We are a fast-growing, systemic company offering many opportunities for growth and career advancement. Our culture provides an open, collaborative environment committed to professional development.Company DescriptionAre you ready to join a dynamic team at Highway and Heavy Parts (HHP), America’s most trusted supplier of aftermarket parts? At HHP, we're on a mission to transform the industry through our commitment to excellence, customer satisfaction, and innovation. We're looking for employees who are passionate about making a difference, thrive in a fast-paced environment, and are dedicated to providing top-quality solutions to our customers. As part of our team, you'll have the opportunity to work with cutting-edge technology, receive continuous training and support, and contribute to a culture that values teamwork, growth, and personal development. If you're ready to be a part of a forward-thinking company with a strong focus on quality and customer success, join HHP today and help us drive the future of heavy-duty parts and services. We will fuel your career journey\r
\r
HHP has two in-person locations with a headquarters in Coleman, MI and a second location in Saginaw, MI. We are a fast-growing, systemic company offering many opportunities for growth and career advancement. Our culture provides an open, collaborative environment committed to professional development.

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