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Team Lead

3 months ago

Lodi, United States Martin Family Wineries & Distilleries Full time
Job DescriptionJob DescriptionIdol Ridge Winery, Lodi New York location

The Team Lead has overall responsibility during the absence of the Tasting Room Manager and Assistant Tasting Room Manager for directing the daily operations of the Tasting Room, ensuring compliance with company standards in all areas of operation, wine sales, customer relations, facility management, inventory management, team management, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

Essential Job Description:
Manages all Customer Service aspects relating to tasting room operations:
Ensures that employees effectively, and appropriately, carry out the company’s customer service policies and procedures.
General upkeep of tasting room Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, weeding, sweeping) Answers phone and records guest reservations as needed
 
Assists in Leading all aspects of Team Member Management;
Training of team membersDirect team members to complete tasks Create and maintain an environment where all staff are treated with dignity and respect, fostering a spirit of teamwork and cooperationEnsures a safe working and customer experience environment by facilitating safe work behaviors of the team
 
Responsible for Financial Results of the tasting room;
Manage store operation procedures in accordance with company guidelines, ensuring accurate inventory procedures and levels, opening, and closing procedures, payroll, money handling, and cash control procedures, tracking and reporting of tasting room expenditures, etc.Perform all duties with the highest standard for quality and cleanlinessMaintenance of wine inventory for retail and tasting purposesManage retail general merchandise, inventory levels, and visual displays
Assist with shipping- orders supplies, scheduling, and picking/packing/labeling

Knowledge and Skills required:
Must have minimum of one year retail experienceDedication to providing exceptional customer service 
Good communication skills and strong interpersonal and conflict resolution skillsExceptional team building capabilityBasic mathematical and accounting skillsComputer literacy including experience with a POS system/Square
Wine knowledge helpful but not required 
Work Schedule:This position requires you to be available days, nights, weekends, and flexible to work at our other locations when needed.

** Hourly wage plus tips