Customer Service Representative

2 weeks ago


Beavercreek, United States 310 Technology Full time
Job DescriptionJob Description

We are looking for motivated people committed to a rewarding, long term career

Apply for our Customer Service Representative

  • Field phone calls from customers needed HVAC services 
  • Outbound calling to customers with scheduling, appointment remainders, collecting payments
  • Make and receive phone calls from technicians to communicate and prioritize work assignments
  • Provide logistical support to the field to ensure maximum output per man-hour
  • Dispatch appropriate technician to satisfy customer problem based on skill, nature of the problem, location of problem, and location of personnel
  • Ensure proper paperwork is received by and from a technician as required, including work orders, tasking, start-up sheets, etc
  • Assume receptionist duties, greet public and refer them to appropriate staff members, answer the phone, route calls, and take messages
  • Occasionally go off-site to pick up supplies and equipment, and to make the weekly run to FedEx
  • Receive deliveries and mail

Education and Experience

  • High School graduate.
  • Excellent communication skills (reading and writing)
  • Proficient in Microsoft programs (Word, Excel, Outlook)
  • Should be familiar with disciplines associated with HVAC other trades

Features/Benefits

  • Competitive salary
  • Regular work hours; M-F
  • Paid weekly
  • Paid vacation, personal days, and paid holidays
  • Medical, vision, and dental insurance
  • Retirement planning
  • Opportunity for advancement

 



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