Night Auditor. Join our Winning team.

3 weeks ago

Jackson, United States Empire Hotels Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY:

This position is responsible for conducting night audit, date roll and other front desk reports and duties while operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.

ESSENTIAL JOB FUNCTIONS:

Work Objectives


MINIMUM SKILL REQUIREMENTS:

  • Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
  • Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
  • Must display very good organization and time management skills.
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
  • Must have sound judgment and discretional skills and be able to work with little or no supervision.
  • Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
  • Must be able to work with sensitive and confidential material.
  • Must be able to obtain valid, current, and non-probationary driver’s license if required to operate hotel shuttle/van.
  • Must be available for All Days and Shifts

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

  • Must be able to stand for extended periods, often for a minimum of 8 hours at a time.
  • Must be able to maneuver through all areas of the front office.
  • Must be able to lift up to 20 pounds and carry up to 10 pounds.
  • Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
  • Must have the manual dexterity and coordination to operate office equipment, including a 10key adding machine, PC computers, fax machine, and photocopier.
  • Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.Report job

Requirements


Guest Satisfaction

  • Respond to guest needs, special requests, and complaints as needed.
  • Process guest invocations of 100% satisfaction guarantee.
  • Smile, acknowledge, and greet guests at front desk and other public areas.

Teamwork

  • Be available to work an uninterupted shifts from 11PM - 7AM. Must have open availability to include weekends and holidays.

Safety and Security

  • Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations and other applicable state and local regulations.
  • Report and store lost-and-found items in accordance with hotel procedures.

EDUCATION/EXPERIENCE:

MINIMUM EDUCATION:

  • High school diploma or equivalent.

MINIMUM EXPERIENCE:

  • Previous experience in the service industry is preferred but not required.
Requirements:

MINIMUM SKILL REQUIREMENTS:

  • Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
  • Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
  • Must display very good organization and time management skills.
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
  • Must have sound judgment and discretional skills and be able to work with little or no supervision.
  • Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
  • Must be able to work with sensitive and confidential material.
  • Must be able to obtain valid, current, and non-probationary driver’s license if required to operate hotel shuttle/van.
  • Must be available for All Days and Shifts

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

  • Must be able to stand for extended periods, often for a minimum of 8 hours at a time.
  • Must be able to maneuver through all areas of the front office.
  • Must be able to lift up to 20 pounds and carry up to 10 pounds.
  • Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
  • Must have the manual dexterity and coordination to operate office equipment, including a 10key adding machine, PC computers, fax machine, and photocopier.
  • Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.Report job

Requirements

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