Guest Service Agent
4 weeks ago
We are seeking motivated and energetic Guest Service Agents to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Hours are Mon-Fri 3p-11p plus filling other shifts when needed.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
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