Service Advisor

Job DescriptionJob Description

The Service Advisor will:

• Assist customers at the counter and on the phone with technical questions while keeping in mind the other priorities of the department
• Develop and maintain strong customer relationships, always communicating with all departments in order to serve the customers better, and to find ways to gain more of each customer’s business.
• Write, manage and audit repair orders to verify accuracy and detailed information on repairs completed
• Update technician time logs and provide detailed reports to management about the service department’s productivity and progress toward dealership goals
• Be aware of upcoming lulls in shop work and make customer calls to try and build up more business
• Greet the customer and ascertain problems and service needs
• Discuss options and extra services with the customer
• Review the flow of work through the Service Department and provide accurate estimates for completion time
• Provide the customer with detailed written estimates of the cost of needed repairs or services
• Keep the customer informed throughout the service process of any changes in cost or time or recommendations for other necessary repairs or services – always considering the customer’s needs for timely service
• Resolve customer complaints
• Work with the manufacturer to resolve ongoing or serious problems for the customer
• Maintain the dealerships service certification with each of its represented manufacturers
• Work with the service departments at the dealership’s other locations to verify consistency in service delivery across the entire organization

Company DescriptionColeman Equipment, Inc. has been a family owned and operated business since 1940. Even though times have changed, we strive daily to stay true to our purpose and values, and believe that is the key to our success. We exist to provide equipment and support to make life better for hard-working customers who contribute to the betterment of our community

We Value:

Hard Work – Commitment – Extra Effort – All Work Has Value

Fairness – Honest Dealings – Equal Opportunity – Empathy

Service – To Our Customer – To Our Community – To Our Families

Pride – Our Work – Our History – Our Successes – Our FutureCompany DescriptionColeman Equipment, Inc. has been a family owned and operated business since 1940. Even though times have changed, we strive daily to stay true to our purpose and values, and believe that is the key to our success. We exist to provide equipment and support to make life better for hard-working customers who contribute to the betterment of our community\r
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We Value:\r
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Hard Work – Commitment – Extra Effort – All Work Has Value\r
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Fairness – Honest Dealings – Equal Opportunity – Empathy\r
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Service – To Our Customer – To Our Community – To Our Families\r
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Pride – Our Work – Our History – Our Successes – Our Future

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