Technical Account Manager

4 weeks ago

Denver, United States Rewst Inc Full time
Job DescriptionJob DescriptionSalary:

Company Overview 

We are a fast-growing tech startup revolutionizing the Managed Services Provider (MSP) industry with our innovative Robotic Process Automation platform. Our cutting-edge integrations are disrupting traditional paradigms and transforming the way IT Service Providers operate. We are passionate about empowering our customers to achieve success through connected technology. As we continue to expand, we are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Technical Account Manager in Western North America. 

 

Position Overview – Technical Account Manager 

As a Technical Account Manager at Rewst, you are the key to our clients’ operational excellence and satisfaction. Your role centers on building solid relationships with customers, gaining an in-depth understanding of their MSP workflows, and guiding them through their automation journey with our product. 

 

You’ll be crafting and executing Automation Success Plans that address the specific needs of our larger clients, ensuring they maximize the benefits of our platform. Your daily tasks will involve direct communication with clients, solving technical challenges, and collaborating with clients to streamline their processes through automation. 

 

In this role, strong technical skills, clear communication, and a proactive support mindset are vital. You’ll need a solid grasp of MSP environments and a commitment to replacing manual tasks with efficient, automated solutions. 

 

Your focus will be on driving customer success, retaining clients through superior service, and contributing to the growth of Rewst by enabling our clients to achieve their automation goals. 

 

Location  – Remote (North America - MST and PST Time Zones) 

Responsibilities 

  • Cultivate and nurture strong relationships with key contacts across various levels in the client’s organization, serving as the go-to advisor for their automation journey with Rewst. 
  • Gain a comprehensive understanding of client objectives and align Rewst’s automation solutions with their business goals to drive value and success. 
  • Conduct regular check-ins, onboarding sessions, and strategic reviews with clients, offering insights and tailored solutions to address their specific challenges. 
  • Represent client interests internally, collaborating with sales, product, and support teams to ensure timely resolution of issues and effective delivery of services. 
  • Recognize opportunities for expanding Rewst’s footprint within the existing client base by closely monitoring their business needs and advocating for suitable product features. 
  • Analyze customer usage data and feedback, proactively identifying trends and risks, to guide continuous product and service enhancement efforts. 
  • Lead educational initiatives, ensuring clients are proficient in utilizing Rewst’s platform through product training sessions and Cluck University’s certification programs. 
  • Stay abreast of industry developments and MSP best practices to serve as a knowledgeable resource, advising clients on optimizing their ROI with automation. 
  • Support the sales team with renewal and upselling initiatives by providing insights into client engagement levels and advocating for the value delivered through Rewst’s platform. 
  • Develop and oversee execution of personalized automation roadmaps for each client, managing multiple accounts to maintain high satisfaction and achieve their automation objectives. 
  • Contribute to the continuous improvement of internal documentation of processes and resources to enhance overall team experience. 

Requirements 

  • Bachelor's degree in Computer Science, Engineering, STEM fields, or a related field. Equivalent practical experience may also be accepted. 
  • Proven experience in Technical Account Management or a similar customer-facing role within the IT or SaaS industry. 
  • Deep understanding of Managed Service Providers' (MSPs) processes, challenges, and environments. 
  • Strong technical acumen, with the ability to quickly learn, understand, and troubleshoot complex software applications and technical problems. 
  • Scripting, programming, or automation experience relevant to MSP operations. 
  • Excellent communication and presentation skills, capable of building rapport and establishing trust with diverse customer stakeholders. 
  • Results-oriented mindset with a commitment to driving customer satisfaction and achieving business goals. 
  • Self-motivated and proactive, with the ability to independently manage a fast-paced workload while contributing effectively to team efforts. 
  • Strong organizational and project management skills, with experience in managing multiple customer accounts and projects simultaneously. 
  • A passion for technology with a desire to continuously learn and stay updated on industry trends and advancements. 

 

Join our dynamic and innovative team and help shape the success of our customers while driving the growth of our tech startup. Apply today and be a part of our exciting journey 


remote work

  • Technical Account Manager

    2 weeks ago

    Denver, United States Matchstick Full time

    Job DescriptionJob DescriptionThe Company:Common Forge Ventures builds and launches software businesses that are built to last andfocused on profitability from the outset. We are an agency-model studio, which means that we fund a small number of new businesses out of the profit of the software consulting and support work that we do for others. We focus on...

  • Manager, Technical Account Management

    3 weeks ago

    Denver, Colorado, United States Ibotta Full time

    Ibotta is seeking a Manager ofTechnical Account Management (TAM) in support of the Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.The mission for this role is, do everything possible to enable the TAM team to optimize a partner's success. The success of our partners is instrumental...

  • Technical Accounting Manager

    4 days ago

    Denver, United States Plante Moran Full time

    Location: United States, Illinois, Chicago Location: United States, Michigan, Southfield Location: United States, Michigan, Detroit Location: United States, Michigan, Ann Arbor Location: United States, Michigan, Auburn Hills Location: United States, Michigan, Macomb Location: United States, Michigan, Flint Location: United States, Ohio, Toledo Location:...

  • Senior Technical Accountant

    3 days ago

    Denver, United States SNI Companies Full time

    Job Description SNI has teamed with a valued client on a search for a Senior Technical Accountant.The Senior Technical Accountant will work on a small team and must be comfortable owning the drafting for all SEC filing processes. Key Responsibilities: * The Senior Technical Accountant will be responsible for the preparation of all external reporting filings...

  • Account Manager

    5 days ago

    Denver, United States Insight Global Full time

    THIS IS A DIRECT HIRE POSITION ON W2 Must-haves - 4+ years' experience in IT Service sales - Experience managing a book of business (ideally $1M+) - Experience selling SD-WAN, Cloud, Managed Security services - Proven experience and success upselling and cross-selling within established accounts Plusses - Experience selling IT Managed Services - Experience...

  • Account Manager

    5 days ago

    Denver, United States Insight Global Full time

    THIS IS A DIRECT HIRE POSITION ON W2 Must-haves - 4+ years' experience in IT Service sales - Experience managing a book of business (ideally $1M+) - Experience selling SD-WAN, Cloud, Managed Security services - Proven experience and success upselling and cross-selling within established accounts Plusses - Experience selling IT Managed Services - Experience...

  • Account Manager

    5 days ago

    Denver, United States Insight Global Full time

    THIS IS A DIRECT HIRE POSITION ON W2 Must-haves - 4+ years' experience in IT Service sales - Experience managing a book of business (ideally $1M+) - Experience selling SD-WAN, Cloud, Managed Security services - Proven experience and success upselling and cross-selling within established accounts Plusses - Experience selling IT Managed Services - Experience...

  • Technical Consulting Manager

    2 weeks ago

    Denver, United States Konica Minolta Full time

    Overview Reporting to the local market Managing Director, the Technical Consulting Manager (TCM) is an experienced technical leader who is passionate about solving customer problems and is driven to ensure that the delivery of managed services is functioning optimally; advising and consulting regularly with customers on further stabilization and...

  • Account Associate/Account Manager

    6 days ago

    Denver, United States Veolia Environnement SA Full time

    Company DescriptionReady to make a splash in water treatment? At Veolia, we're on a mission to create acleaner, more sustainable world by helping cities and industries efficiently manage theirresources. We take immense pride in our diverse and inclusive team, celebrating thevaluable contributions of individuals from all walks of life. We welcome...

  • Account Associate/Account Manager

    6 days ago

    Denver, United States Veolia Full time

    Job DetailsCompany DescriptionReady to make a splash in water treatment? At Veolia, we're on a mission to create acleaner, more sustainable world by helping cities and industries efficiently manage theirresources. We take immense pride in our diverse and inclusive team, celebrating thevaluable contributions of individuals from all walks of life. We welcome...

  • Account Associate/Account Manager

    2 days ago

    Denver, United States Veolia Full time

    Company Description Ready to make a splash in water treatment? At Veolia, we're on a mission to create a cleaner, more sustainable world by helping cities and industries efficiently manage their resources. We take immense pride in our diverse and inclusive team, celebrating the valuable contributions of individuals from all walks of life. We welcome...

  • Account Associate/Account Manager

    1 week ago

    Denver, United States Veolia North America Full time

    Company Description Ready to make a splash in water treatment? At Veolia, we're on a mission to create a cleaner, more sustainable world by helping cities and industries efficiently manage their resources. We take immense pride in our diverse and inclusive team, celebrating the valuable contributions of individuals from all walks of life. We welcome...

  • Account AssociateAccount Manager

    7 hours ago

    Denver, United States Veolia WTS Full time

    Job Description Join Veolia as an Account Manager and take your career to new heights. We value candidates with technical experience or formal education in a STEM concentration, who share a genuine passion for environmental sustainability and a consultative customer approach. As an Account Manager, you'll play a crucial role in driving innovation and...

  • Account Manager

    1 week ago

    Denver, United States Food Management Search Full time

    Our client is a leader in deposition and legal support services. (Court Reporting, Transcription, Trial Services and Remote Depositions. MAIN RESPONSIBILITIES: · Responsible for all sales activities in assigned accounts or regions. This would include net-new business and managing a book of business. (Heavy client service) · Manage quality and consistency...

  • Technical Project Manager

    2 days ago

    Denver, United States i2i Workforce Full time

    Do you like being responsible for hands-on project management, independently working directly with business customers? Want to work remotely or in the office if you are in Denver?  If so we might be the development team you are looking for. VeilSun is seeking a business-minded Technical Project Manager to join our dynamic, mission-driven team. What’s in...

  • Technical Project Manager

    4 weeks ago

    Denver, United States VeilSun, Inc. Full time

    Job DescriptionJob DescriptionPlease be aware of potential recruiting scams. Veilsun does not extend job offers over email so do not provide information that does not have our official domain.  Any communications regarding employment with VeilSun will always come from a VeilSun.com domain. Like being responsible for hands-on project management? Want to...

  • Technical Trainer

    2 weeks ago

    Denver, United States Trilon Group Full time

    Job DescriptionJob DescriptionDescriptionTrilon is seeking a highly skilled and experienced Technical Trainer to join our dynamic team.  The ideal candidate will have a proven track record in the AEC industry and possess a deep understanding of finance and accounting, project management lifecycle training design, and experience with Deltek Software.  As a...

  • Sales Account Manager

    3 weeks ago

    Denver, United States Rockwell Automation Full time

    locations United States of America Midland (West Interstate, Sensia) Dallas, Texas, United States Houston, Texas, United States Denver, Colorado, United States Pittsburgh, Pennsylvania, United States time type Full time posted on Posted 30+ Days Ago job requisition id R23-6590 Job Description Drive Sales direct and with others to achieve Annual Operating...

  • Account Associate/Account Manager

    1 week ago

    Denver, Colorado, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionReady to make a splash in water treatment• At Veolia, we're on a mission to create a cleaner, more sustainable world by helping cities and industries efficiently manage their resources. We take immense pride in our diverse and inclusive team, celebrating the valuable contributions of individuals from all walks of life. We welcome diverse...

  • Technical Product Manager

    1 week ago

    Denver, United States INS Global Full time

    Job Description Company Introduction Our client leads the renewable energies world market by providing high-quality consultancy and technical solutions. Their extensive experience enabled them to build long-lasting partnerships with major companies around the world while helping their clients develop high-performing renewable energy transmission systems....