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Systems Administrator Lead

2 months ago

Alexandria, United States DirectViz Solutions, LLC Full time
Job DescriptionJob Description

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today

We are seeking a highly skilled Systems Administrator Lead to work in Alexandria,VA.

The System Administrator Lead will manage the support, development, configuration, and customization of the ServiceNow™ tool, specifically focusing on the modules used by the IT Service Desk organization. This role requires close collaboration with the CRM ServiceNow™ implementation team to maintain a consistent level of system administration and ensure the successful implementation and ongoing enhancement of the platform.

Key Responsibilities:

  • Administer and configure Service Desk modules within the ServiceNow™ implementation, managing both new elements and supporting existing configurations.
  • Gather, prioritize, and implement necessary configurations to support the goals of the Service Desk organization.
  • Collaborate with the organization to ensure consistency and adherence to best practices throughout the ServiceNow™ implementation, including system upgrades, testing, and availability.
  • Provide training and knowledge-sharing to the Service Desk organization, enhancing team members' proficiency with the platform.
  • Proactively drive continuous service improvement to ensure the ServiceNow™ implementation is efficiently and effectively utilized by Service Desk team members.
  • Perform platform support and incident handling, managing the incident queue and participating in development projects, platform upgrades, and code migration.

Qualifications:

  • Minimum of three (3) years of related experience in an IT support organization.
  • Minimum of three (3) years of experience working with the ServiceNow™ tool.
  • Strong technical knowledge of ServiceNow™ operations.
  • General understanding of ITIL-based best practices and other Project Management methodologies.
  • Self-motivated achiever with a commitment to providing excellent customer service.
  • ServiceNow™ Administrator certification (CSA) required.
  • Public trust required or the ability to obtain one.

Physical and Mental Qualifications:

  • Be able to maintain awareness during scheduled working hours.
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
  • Able to lift up to 15 pounds.
  • Excellent verbal and written communication; good command of the English language
  • Execute tasks independently and work as a team.
  • Learns and memories routine tasks.
  • Strong organizational, grammar, business correspondence, and self-management skills
  • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
  • DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.