Reservations Supervisor

1 week ago


Richmond, United States The Jefferson Hotel Richmond Full time
Job DescriptionJob Description
  • MUST be able to work any day of the week (including weekends + holidays) and any shift time from 7am-11pm
  • Oversee the daily operations within the Reservations Department
  • Supervise Reservation Agents
  • Responsible for training new employees
  • Responsible for maintaining Jefferson Hotel Standards within the department
  • Assist with incoming reservation calls, email requests and processing of website reservations
  • Resolve guest complaints
  • Cross trained to perform Front Desk Agent duties to assist as needed
  • Manage arrivals and ensure all special requests are handled efficiently
  • Monitor all interfacing systems and report issues to IT Manager
  • Process Travel Agent Commissions and OTA Reconciliations
  • Group room block reservation input in conjunction with the Events Manager

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