Service Consultant

New Volkswagen facility in Simsbury.

Looking for growth potential? We're expanding our Service Advisor team.

We are looking for a highly motivated SERVICE ADVISOR with a team attitude and strong customer service skills.

We are a stable and established Automotive Group serving Connecticut and Massachusetts with high-quality New and Used Volkswagen vehicles. We have a large and continually growing retail customer base. You'll be part of a fast-paced and friendly work environment.

As a Mitchell Auto Group Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

About you:

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our dealership.

We offer:

• Health insurance

• 401K

• PTO – starts accruing on day 1

• Tuition Reimbursement

• Career growth and ongoing development

• 5 DAY work week

Create a great service experience for the client with the following Responsibilities:

• Set, confirm, and prepare appointments for service customers.

• Determine vehicle service needs based on customer information and a vehicle walk-around.

• Assist customers in planning for ongoing recommended maintenance.

• Create repair orders for customers including cost and time estimates.

• Communicate with Technicians to ensure timely completion of work..

• Follow up with clients on the status of their vehicles.

• Continue to gain product knowledge to help customers with maintenance recommendations.

• Code Warranty claims

Specific skills required:

• Prior experience as a service advisor or service writer required

• Candidates MUST possess above-average phone and communication skills

• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients

• Excellent follow-up and follow-through skills to ensure client satisfaction

• Must have the ability to communicate technical information in non-technical terms to clients

• Ability to evolve and adapt to changing business needs

Requirements:

• Previous retail sales or customer service experience preferred (service advisor preferred)

• Enthusiastic with high energy throughout the workday

• Strong communication skills: written, in-person and over the phone

• Focuses on the customer’s needs to enhance dealership and personal sales

• Ready to hit the ground running on learning new products in and out

• Previous dealership experience a PLUS