Financial Counselor

General Information:

Job title: Financial Counselor

Schedule: Full-time, 80 hours per pay period; Monday-Friday, 7:30am - 4:00pm

Weekend rotation: No Weekends

Holiday rotation: Paid Holidays

Position Summary:

The Financial/Billing Counselor position is an advocate for patients. This role finds and helps them get on financial assistance programs. The Finance/Billing Counselor works closely with the Scheduling Department for estimates and payment set up for deposits and is also responsible for self-pay collections and Client billing.

Position Responsibilities:

• Work closely with Scheduling to set up estimates and deposits. Assist patients to navigate Community Care and Marketplace Enrollment or other financial assistance programs.
• Create, bill, and collect all client bills. Set up and collect audiology accounts. Set up payroll deduction and maintain spreadsheet.
• Make phone calls regarding any billing issues.
• Responsible for all incoming calls regarding self-pay or insurance questions.
• Responsible for weekly statement files, probate, bankruptcy, collection agencies, court for bonded, and lawyer letters. Set up and take credit applications for Care Credit.
• Responsible for refunds, year-end statements, housing letters, and monthly reporting for bonded and Community Care.
• Perform other duties as requested.

Position Requirements:

• High school diploma or equivalent required.
• Associates Degree or equivalent business experience preferred.
• Training in Marketplace and/or collections required.
• 3+ years of related work experience preferred.
• Experience working in the medical industry preferred.
• Exceptional accuracy and attention to detail required.

Knowledge, Skills, & Abilities

• Intermediate proficiency with computers is required.
• Experience with insurance billing preferred.
• Must have exceptional customer service skills.
• Must be able to manage multiple tasks and priorities.
• Self-starter with excellent interpersonal communication and problem-solving skills.