IT Supervisor

Job Title: Warehouse System Support Supervisor

Shift: TBD

Pay $66K

Job Purpose: Assist IT Manager in a fast pace environment configuring and maintaining System and Network Infrastructures. Provide 2nd and 3rd level support as needed. Assist or lead projects.

Essential Duties and Responsibilities:

- Install, configure, and maintain Windows based workstations, handheld devices, and servers.

- Provide support to Autonomous Guided Vehicles (AGV).

- Configure and monitor network infrastructure, equipment, devices.

- Setup and maintain user accounts within an enterprise environment.

- Setup and implement RF and wireless devices.

- Setup and troubleshoot various printer technologies.

- Setup and maintain phones, both desk and cell.

- Perform and/or oversee software installation, and upgrades.

- Maintain site licenses for departments and facility.

- Troubleshoot networks, systems, and applications issues to identify and any issues that may interrupt operations.

- Develop various training material, SOPs, Run Books and instructional sheets for IT related items.

- Communicate with operations and leadership any issues that arise, provide solutions, and implement preventive measures.

- Establish and perform maintenance programs following company and manufacturer standards.

- Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.

- Document network problems and resolutions for future reference.

- Other duties as assigned.

- Travel may be required.

Qualifications:

- Strong in Windows OS and Office applications.

- Have experience with network technologies such as switches, routers, access points, etc.

- 4+ years of experience in the IT field with working knowledge of Windows server, Active Directory, and Exchange.

- Strong written and oral communication skills, particularly the ability to explain technical concept in non-technical terms.

- Ability to work independently or as part of a team to achieve common goals.

- Strong analytical and technical ability to solve complex problems.

- Strong organizational skills needed. Strong customer service and interpersonal skills required.

- Knowledge of Linux is a plus.

- Warehouse experience and warehouse IT experience is a plus.

- Logistics understanding and technology related to logistics within a warehouse environment is a plus.

- Past work or understanding the process of AGV's is a plus.

Work Environment:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

- Ability to work in a distribution center environment with a variation of temperatures and heights.

- Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high paced environment.

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Lifting up to 50 lbs.

- Sitting at a computer for long periods of time. Business Continuity Plan

- Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with operations to complete failover with minimal impact to operations.

- Document plans for the turnover and need to be followed step-by-step.

- Creating daily store orders through portal

- Bi-yearly training and testing in sandbox to make sure you are prepared

- Requires a level head in a stressful environment and quick response to minimize impact to the DC and operations

Scheduling Requirement:

Weekend hours is a must and holidays may be required. Some travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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