Service Engineer Lead

4 weeks ago


Atlanta, United States Orion Consortium Full time
Job DescriptionJob Description

TS/SCI FS poly required.

This functional role will debug and diagnose platform or service outages for individual tenants on either the Azure or Office365 services. Technical skills require outstanding customer support capabilities together with problem solving, troubleshooting, and debugging expertise.

Expected functions include:

  • Diagnose and mitigate platform faults for individual tenants or users.
  • Troubleshoot client-side issues/experiences for Office products where issue may be with service or protocols from Office platform.
  • Draft and share root cause analysis for Customer Reported Incidents (CRIs), including on-going metrics identifying repeat drivers or trends.
  • Create positive outcomes for Microsoft partners and customers in critical outage situations.
  •  Analyze common faults and drive critical fixes that bring stability and/or reduce incident volume to the platform and customers.
  • Identify and drive technical and procedural improvement across support.
  • Identify customer dissatisfaction in real-time and handle the situation with professional and data driven conflict management including escalating to Microsoft to assist or assume ownership.
  • Evaluate support needs and prepare to support new and/or updated features across the suite of services.

Qualifications:

System Engineer II skillset as defined plus:

  • 6+ years of experience diagnosing/debugging faults in complex online services
  • Demonstrated ability to lead teams while performing on-shift individual contributor work
  • Hold active TS/SCI security clearance with a full-scope polygraph fully adjudicated by the designated agency.

Position requires a TS/SCI.

Powered by JazzHR

XDFO9PdYYp



  • Atlanta, United States Orion Consortium Full time

    TS/SCI FS poly required. This functional role will debug and diagnose platform or service outages for individual tenants on either the Azure or Office365 services. Technical skills require outstanding customer support capabilities together with problem solving, troubleshooting, and debugging expertise. Expected functions include: Diagnose and mitigate...


  • Atlanta, United States Orion Consortium Full time

    Job DescriptionJob DescriptionTS/SCI FS poly required.This functional role will debug and diagnose platform or service outages for individual tenants on either the Azure or Office365 services. Technical skills require outstanding customer support capabilities together with problem solving, troubleshooting, and debugging expertise.Expected functions...

  • Lead Engineer

    7 days ago


    Atlanta, United States Jones Lange Lasalle, Inc. Full time

    Management. Supervises and directs maintenance staff provide oversite to Assistant lead engineers and trains shift teams in areas of technical expertise for independent operation during all shifts and monitors performance of their assigned responsibi Engineer, Lead, Mechanical, Maintenance, Operations, Property Management, Business Services

  • Lead Data Engineer

    7 hours ago


    Atlanta, United States Motion Recruitment Full time

    The Lead Data Engineer position is part of the Marketing Technology team focused on enabling the development and roll-out of world-class modern Marketing Data Engineering capabilities at the Customer. This role partners with teams responsible for Marketing and Digital Guest Engagement platforms that leverage world-class technology to create personalized,...

  • Lead Data Engineer

    5 days ago


    Atlanta, United States Motion Recruitment Full time

    Lead Data Engineer Atlanta, Georgia Hybrid Contract $85/hr - $89/hr The Lead Data Engineer position is part of the Marketing Technology team focused on enabling the development and roll-out of world-class modern Marketing Data Engineering capabilities at the Customer. This role partners with teams responsible for Marketing and Digital Guest Engagement...


  • Atlanta, United States Inspire Brands Inc Full time

    Building and designing large-scale enterprise software and technology in support of Inspire Brands' digital platforms mobile and web channels implementing a service-oriented architecture. Lead Software Engineer plays a pivotal role in crafting a service interface and is responsible for leading a team of engineers building and designing applications & also...


  • Atlanta, United States Alliance of Professionals & Consultants Full time

    Job Description Are you an experienced Lead Software Engineer? If so, let’s talk! Our client is actively seeking a talented Lead Software Engineer that’s skilled in React, Node.js, TypeScript, APIs, Cloud, and GraphQL. This permanent, full-time position is 100% remote. Our client does not hire out of California. What makes this company great is a great...

  • Engineering Lead

    1 week ago


    Atlanta, United States Fadac Resources Full time

    Job Description Our client is an incredible team of problem solvers who are passionate about building practical tools and products to help small businesses grow. Due to expansion, they are currently in need of an ENGINEERING LEAD in Lagos. Job Responsibilities Build the product(s) from the front. Provide strategic and operational guidance to all Engineers....


  • Atlanta, United States Sisco Jobs Full time

    Job Description Position: Lead Electrical Engineer Location: Chennai, India Job Type: Full-Time Industry: Solar and Battery Systems Job Description We are seeking an experienced and innovative Lead Electrical Engineer to join our dynamic team in Chennai. This role is pivotal in overseeing the technical aspects of residential and commercial solar and battery...

  • Lead Software Engineer

    12 hours ago


    Atlanta, United States Publicis Media Full time

    Job Description Lead software engineer eager to lead a team working on product development using dotnet/C#, MSSQL, AWS, containerized services, and SPA-based UI applications. You will mentor your team, provide software design and architecture proposals to leadership, ensure the quality of and responsible for the product you are working on. You will be...


  • Atlanta, United States Mindlance Full time

    LEAD NETWORK ENGINEER North America Full time employee Bachelor of Engineering 7- 10 years expierence *** Technology is looking for a passionate Lead Network Engineer with focus on Cisco and Aruba network products and experience with various network technologies to join the *** Network engineering team located in USA. If Innovation and effectiveness drive,...


  • Atlanta, United States Phasor Engineering Full time

    Phasor USA, LLC. is a dynamic North America based company specializing in engineering, design, panel fabrication, and testing/commissioning of high voltage electrical facilities. Our focus is to incorporate the latest technological advances, such as IEC 61850, to provide the most cost-effective and efficient solutions to power system engineering. This focus...


  • Atlanta, United States Phasor Engineering Inc Full time

    Job DescriptionJob DescriptionPhasor USA, LLC. is a dynamic North America based company specializing in engineering, design, panel fabrication, and testing/commissioning of high voltage electrical facilities. Our focus is to incorporate the latest technological advances, such as IEC 61850, to provide the most cost-effective and efficient solutions to power...

  • Lead Network Engineer

    16 hours ago


    Atlanta, United States Russell Tobin Full time

    Job Title: Lead Network EngineerLocation: Atlanta, GA 30342Duration: 8 Months Plus Pay Range: $60/hr- $70/hr on W2 (DOE)Description:The client is looking for a passionate Lead Network Engineer with a focus on Cisco and Aruba network products and experience with various network technologies to join the Client’s Network engineering team located in the USA....

  • Lead Network Engineer

    4 weeks ago


    Atlanta, United States Russell Tobin Full time

    Job Title: Lead Network EngineerLocation: Atlanta, GA 30342Duration: 8 Months Plus Pay Range: $60/hr- $70/hr on W2 (DOE)Description:The client is looking for a passionate Lead Network Engineer with a focus on Cisco and Aruba network products and experience with various network technologies to join the Client’s Network engineering team located in the USA....


  • Atlanta, Georgia, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...


  • Atlanta, United States Warner Bros. Discovery Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and...

  • Data Engineer Lead

    2 weeks ago


    Atlanta, United States Spartan Technologies Full time

    Job Description:We are seeking a Technical Lead Data Engineer Contract to hire (located in Atlanta, GA) that has the skills to bring substantial experience in Data Solutions in order to help unlock the power of our data for the Company's Stakeholders. In this role, you will handle the increasing complexity and demand for data from various sources, enabling...

  • Data Engineer Lead

    2 weeks ago


    Atlanta, United States Spartan Technologies Full time

    Job Description:We are seeking a Technical Lead Data Engineer Contract to hire (located in Atlanta, GA) that has the skills to bring substantial experience in Data Solutions in order to help unlock the power of our data for the Company's Stakeholders. In this role, you will handle the increasing complexity and demand for data from various sources, enabling...


  • Atlanta, United States Eliassen Group Full time

    Our client, an industry leader in food and beverage distribution, has an excellent opportunity for a Lead Integration Engineer to work on a full-time direct-hire opportunity. Work will be a hybrid on-site/remote schedule in Atlanta, GA. The Lead Integration Engineer will become part of the Middleware Integration team responsible for the complete Integration...