Director of Digital Experience and Technology

3 weeks ago

Goshen, United States Everence Full time
Job DescriptionJob Description

POSITION SUMMARY

Responsible for defining and leading the strategy and execution of digital technology initiatives to drive business impact and continuously improve customer experiences across all digital touchpoints. This role focuses on using technology, data, people, and processes to meet business objectives, improve customer satisfaction, and drive digital transformation.

RESPONSIBILITIES AND DUTIES

  1. Lead, mentor, and develop the IT digital team.
  2. Lead the development and execution of digital strategy across customer types and their journeys, aligning with the company's business strategies and goals.
  3. Oversee the definition, prioritization, and management of all digital projects and road maps, including ongoing improvement and expansion of websites and customer portals.
  4. Collaborate with senior leadership and across business teams including IT, marketing, business analytics, sales, and other business areas to ensure that digital strategies improve customer experience and loyalty and drive business impact.
  5. Manage or collaborate with a multi-disciplinary team of experienced, content and technical professionals and work closely with external partners, vendors, and consultants.
  6. Drive the visioning and adoption of digital technologies to improve customer experience and operational efficiency.
  7. Develop and manage the digital budget, ensuring effective resource allocation and outcomes.
  8. Stay abreast of emerging digital trends and technologies and assess their applicability to the company’s goals.
  9. Ensure compliance with industry regulations and standards related to digital platforms.
  10. Measure and report on the effectiveness of digital initiatives against key business objectives.
  11. Complete other tasks as assigned by the supervisor.

QUALIFICATIONS

Education: Bachelor’s degree in computer science, information technology or related field or equivalent work experience. Master’s degree preferred

Experience:

  1. Minimum of six years of experience in digital experience and technology
  2. At least four years in a management role within a financial services environment is preferred
  3. Collaborative experience with digital, marketing, and data storytelling is helpful

Skills and Abilities:

  1. Strong understanding of end-to-end customer experience; digital technologies, tools, and platforms; data and analytics; and web development
  2. Experience with CMS and CRM systems and strategies
  3. Understanding of financial services technologies, a plus
  4. Proven strategy, leadership, and project management skills. Experience with and/or understanding of Agile development processes a plus
  5. Excellent communication and interpersonal skills to interact with all levels of the organization
  6. Knowledge of regulatory standards affecting the financial services industry
  7. Appreciation of Everence faith values

SUPERVISORY RESPONSIBILITIES: Yes

SCHEDULE: Full-time

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