Implementation Analyst

1 week ago

San Diego, United States Multifamily Utility Company Full time
Job DescriptionJob Description

Join Our Team: Delivering Excellence in Utility Billing Implementation

About Us: We are a dynamic and forward-thinking company at the forefront of utility billing solutions, catering to national clients. Our Implementation team is expanding, and we are seeking a dedicated and detail-oriented Implementation Analyst to join our ranks. As an essential part of our team, you will actively contribute to the accurate and effective implementation of utility billing services, ensuring seamless collaboration with our clients and internal teams.

Key Responsibilities: As an Implementation Analyst, you will be responsible for:

  1. Conducting welcome calls and ongoing communication to introduce our team, project details, and implementation timelines to our clients.
  2. Requesting and reviewing resident lease agreements, ensuring compliance with billing agreements.
  3. Verifying billing agreements to comply with state, city, and vendor regulations.
  4. Analyzing and setting up basic rates, confirming accuracy through vendor published rates.
  5. Achieving accurate and timely setups and billings using company-specific software.
  6. Utilizing tools and software to submit tickets for client set-up information and future actions.
  7. Developing expertise in billing systems, rate analysis, and production tools.
  8. Responding to billing inquiries and resolving/correcting discrepancies.
  9. Building and maintaining strong client relationships.
  10. Collaborating effectively within the implementation team and across departments.

Competencies / Skills: We are seeking candidates with the following skills and qualities:

  1. Compliance with appropriate standards of conduct.
  2. Proficiency in Excel and Word.
  3. Strong research and data analysis skills.
  4. Solid work ethic and high professional integrity.
  5. Exceptional client and customer relationship-building skills.
  6. Highly organized and detail-oriented.
  7. Flexibility in handling variable workloads and commitment to continual process improvement.
  8. Ability to work in a fast-paced environment while maintaining accuracy.
  9. Concentration on detailed responsibilities and efficient task management.
  10. Excellent verbal and written communication skills.
  11. Collaboration with multiple teams.

Qualifications:

  1. High School Diploma or GED Equivalent.
  2. Minimum 1 year Implementation experience.
  3. Previous utility billing experience is preferred
  4. Strong computer skills, including MS Office.

Work Environment: This role operates in a professional remote office environment, utilizing standard office equipment such as computers, phones, photocopiers, and office furniture.

Physical Demands:

  1. Long periods of sitting, working indoors on a computer for the entire shift.
  2. Intermittent lifting of 25 lbs. (office supplies).

Expected Hours of Work: Generally, Monday-Friday, 8:00 am to 5:00 pm. Additional days and hours may be necessary to accomplish all required tasks.

Join Us: If you are a motivated individual with a passion for accuracy and collaboration, we invite you to apply for the Implementation Analyst position. Be part of our growing team, where your skills and dedication contribute to the success of our utility billing implementation projects.

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