IT Director Job Description

ABOUT THE COMPANY

Playa Bowls is New Jerseys Original Acai Shop, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand

WHAT WE OFFER

Playa Bowls offers Competitive Compensation, Hybrid Work-Environment, Medical, Dental, Vision, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan, Health Savings Account, Employer Paid Life Insurance and ST Disability, Paid Time Off, Paid Holidays, Incentive Bonus Plan participation and more

WHAT YOU’LL DO

• Perform diagnostic tests and resolving issues.
• Provide training and support for end-users.
• Write scripts to generate automatic reporting and data consolidation
• Design user-friendly interfaces and functionalities.
• Work with third party vendors, maintain budgets and forecast project costs including Chatmeter, Doordash, Grubhub, etc.
• Prepare technical and training manuals.
• Interact with executive leadership to align IT strategy with business strategy whilst adhering to company policies and industry regulations.
• Assist and advise users to find the most suitable solution for their needs by developing user friendly functionalities and interfaces.
• Be responsible for working with supervisors and staff in ensuring adherence to standards, and continuously evaluating the effectiveness of application systems.
• Provide guidance to executives for determining system logistics and strategy for business needs.
• Analyze problems/needs, research possible solutions and implementations using existing functionality; implement, test, and present solutions and recommend customizations if necessary.
• Utilize cross-functional collaboration and communication to quickly understand, troubleshoot, find root cause, and resolve system issues.
• Manage technical resources to ensure that associates can complete deadlines and achieve objectives.
• Responsible for enhancing and formalizing laptops including but not limited to; implementation of Microsoft 365
• Oversee our internal IT infrastructure, including but not limited to the NetSuite ERP system, Cogswell, Clover POS, Dolce, etc.
• Demonstrate the ability to lead strategic planning, results-based management, and reporting.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Bachelor’s degree in a related field or technical school degree or IT specific certifications.

• 7-10 years of direct experience in an IT role with a QSR or fast casual brand opening 75+ locations annually.
• Direct experience within branded franchising highly preferred
• Point of Sale maintenance for 75+ locations; implementation experience is a huge plus
• Add/drop/change user management.
• Printer Management
• File sharing management and implementation experience
• Understanding of typical business administration department processes and functions.
• Knowledge of Cloud Computing.
• Project management
• Demonstrated strong analytical skills and attention to detail.
• Excellent interpersonal, verbal, and written communication skills, as this individual will be conversing with executive leadership, franchisees, and corporate team members.
• Ability to manage multiple tasks and meet demanding deadlines.
• Excellent problem-solving skills and self-motivated learning abilities
• Experience with NetSuite, MS Office 365/ Teams, Google, Dropbox, Zoom

"Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."