Rental Representative
4 days ago
This position serves as an outside Rental Representative for RJV Equipment. This position handles transactions for customers over the phone and in person. The Rental representative plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.
Responsibilities:
- Supports and builds strong relationships with co-workers to include Outside Sales Team and Product Support Staff.
- Builds strong relationships with customers focusing on long term mutual growth and being a dependable partner.
- Rent equipment or arrange for provision of service to customer.
- Perform daily, weekly, and monthly checks.
- Prepare rental forms and contracts; obtain customer signature and other information as required.
- Maintain daily and monthly contract file.
- Compute charges based on rental or service rate.
- Explain rental fees and provide information about rented items, such as basic operation or description.
- Collect deposit or payment or record credit charges by maintaining customer charge file daily and balancing daily sales receipts.
- Answer telephone and receive orders by phone; maintain required phone logs.
- Recommend items to customers that meet their needs. Discuss customer needs, suggesting and recommending the most suitable and safe equipment for the application.
- Promote add-on rental equipment for appropriate application.
Act as a resource of information to customers concerning related equipment and services available in the local market area. - Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.
- Achieve rental operational goals including Hills Machinery Company, invoice accuracy, assigned training Benchmarks – Hills Machinery Company Goals, Invoice accuracy, complete assigned training.
- Reserve items for requested time and maintain rental reservation list.
- Update/call overdue list daily and alert supervisor of overdue contracts.
- Resolve customer problems and invoicing problems.
- Keep current on knowledge of competitive pricing and trends.
- Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
- Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisor.
Qualifications:
- High school diploma required; college degree preferred.
- 5 years of previous rental experience preferred. Demonstrated knowledge coupled with relevant work experience will be considered.
- Positive, solutions-oriented mindset coupled with strong time management and organizational skills.
- Excellent verbal/written and interpersonal communication skills.
- Ability to work with all levels of employees, management, and customers in a positive, professional and effective way.
- Knowledge of equipment, basic mechanics, and the local market preferred.
- Proficiency with Microsoft Office. Ability to use in-house computer systems – with training.
- Must understand and be able to effectively communicate equipment applications and key performance specifications.
- Strong creativity and problem-solving skills.
- Strong understanding of usage and application of all rental equipment and services offered.
- Must recognize the difference between similar products and the advantages/disadvantages of applications.
- Must have working knowledge of construction phases to properly advise on applications.
- Must possess sales and customer relation skills. Strong oral and written communication skills are essential to the success of this position.
- High energy, excellent self-motivation, and work ethic.
- Possess an unwavering commitment to service excellence.
- The physical environment requires the employee to work primarily outside sales in heat/cold, wet/humid, and dry/arid conditions.
- Position requires employee to be physically present on job site.
- Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
- Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
- Seeing, reading, and writing to complete job responsibilities.
- Use of computer and other forms of technology to complete job responsibilities.
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