Head Teller

Position Summary: Under occasional supervision, services customers through the performance of teller duties, and completion of assigned branch duties. Work requires thorough knowledge and understanding of teller operations, and providing lead support to staff tellers. Work requires the ability to handle sensitive and confidential information with discretion, and strict adherence to established policy and procedures to maintain branch security.

Essential Functions:
• Performs all duties related to the processing of internal and external customer paying and receiving transactions.
• Completes daily cash balancing of till. Minimum balancing requirement: 90% with no more than 3 proof corrections and $20.00 net difference per month.
• Uses opportunities wisely to promote the bank, and sell and cross-sell bank products and services.
• Provides leadership and technical assistance to staff tellers.
• Maintains branch cash requirements.
• Assists branch officer with branch operations through the performance of assigned duties.
• Attends required meetings and training seminars.
• Performs all work in compliance with applicable regulations/policy and procedures.

Position Requirements:
• High School Diploma or GED.
• Minimum 1 to 2 years teller experience.
• Ability to operate a personal computer.
• Excellent customer service and sales skills.
• Good verbal and written communication skills.
• Good interpersonal skills.

This position description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.