Client Relationship Manager

4 weeks ago

South Plainfield, United States IKCON Technologies Inc Full time
Job DescriptionJob Description

IKCON TECHNOLOGIES INC delivers exceptional IT services and solutions that provide clients with definite edge over competitors and promoting highest standards of quality. We are currently looking for a Client Relationship Manager with one of our clients in South Plainfield, NJ. If you are actively looking for opportunities, please send us your updated resume with your contact details.

JOB TITLE

Client Relationship Manager

CITY

South Plainfield

STATE

NJ

TAX TERMS

Full-time/W2

EXPERIENCE

8+ Years

INTERVIEW MODE

Teams/Video Call

Responsibilities:

Job Summary:

The Client Relationship Manager plays a vital role in maintaining and expanding relationships with existing clients. By understanding client needs and objectives, the CRM ensures the delivery of exceptional service and identifies opportunities for account growth. The role requires strong communication, negotiation, and problem-solving skills to address client concerns effectively.

Key Responsibilities:

  • Client Engagement: Build and nurture strong relationships with clients through regular communication, meetings, and networking events.
  • Understanding Client Needs: Gain in-depth knowledge of clients' businesses, industries, and objectives to better anticipate their needs and provide tailored solutions.
  • Account Management: Serve as the primary point of contact for clients, managing their accounts and addressing inquiries, requests, and concerns in a timely and professional manner.
  • Cross-Selling and Upselling: Identify opportunities to introduce additional products or services to clients that align with their needs and objectives, thereby increasing account revenue.
  • Client Advocacy: Act as a client advocate within the organization, ensuring that client feedback and concerns are addressed promptly and effectively.
  • Contract Negotiation: Negotiate contract terms, pricing, and service-level agreements with clients to maximize value for both parties while ensuring profitability for the company.
  • Performance Tracking: Monitor key performance indicators (KPIs) and metrics to evaluate client satisfaction, retention, and profitability, taking proactive steps to address any issues or concerns.
  • Collaboration: Work closely with internal teams, including sales, marketing, and operations, to coordinate efforts and deliver exceptional service to clients.
  • Market Research: Stay informed about industry trends, competitor activity, and market developments to identify opportunities and potential challenges for clients.
  • Reporting: Prepare regular reports and updates for clients on account activity, performance metrics, and other relevant information.

Qualifications:

  • Bachelor's degree in business administration, marketing, or a related field (or equivalent work experience).
  • Proven experience in client relationship management, account management, or sales.
  • Strong interpersonal skills and the ability to build rapport with clients and colleagues.
  • Excellent communication skills, both verbal and written.
  • Proficiency in CRM software and other relevant tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Problem-solving and negotiation skills.
  • Results-driven mindset with a focus on exceeding client expectations.

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