Settlement Analyst

BASIC FUNCTION: Responsible for daily administration of the office.

PERFORMANCE ACCOUNTABILITIES:

• Receiving the customers, clients, visitors in a polite and pleasant way with a good smile and assist them.
• Answering the phone calls made and redirecting them to the concerned people effectively.
• Coordinating the communication between employees of different departments.
• Mailing letters and other documents, messages to the necessary people.
• Recording complaints, problems, queries and providing suitable answers and assistance for the same.
• Receive phone and fax orders.
• Prepare and process shipping orders.
• Data Entry of orders, invoices, and Bill of Landing.
• Maintaining the records of entry and exit details.
• Collecting cash and making deposits.
• Coordinating the appointments and consultation time of the clients with the management and other employees of the organization.
• Providing excellent customer service with good satisfaction.
• Other duties as assigned by supervisor and/or division manager.

Experience:

• Administrative experience: 1 year (Preferred)

Education and Qualifications:

• High school or equivalent
• Bachelor’s or associate degree and/or equivalent degree in any subject or field preferred. Relevant experience and training in front office administration is preferred.

Skills:

• Proficiency in Microsoft Office required (Access, Word, Excel, and Outlook)
• Customer Service oriented, Data Entry.
• Ability to work in a high-energy team environment.
• Detailed oriented, Ability to multi-task.
• Strong written and verbal communication skills.
• Bilingual in Spanish and English is a plus.
• Strong communication, importantly oral and presentation skills are required.
• Good quantitative and aptitude knowledge.
• Proficiency in using computers and telephone.
• Must possess customer service relation and coordination skills.
• Must be pro-active in approach.

Benefits:

• Opportunity for growth
• Competitive Pay
• PTO/Vacation
• 401(k)
• Health insurance
• Dental Insurance
• Vision Insurance
• Life insurance

Schedule:

• 8-hour shift

Job Type:

Full-time