Service Now Administrator Developer

2 weeks ago

Raleigh, United States Serigor Inc. Full time
Job DescriptionJob DescriptionJob Title: Service Now Administrator Developer (Remote)
Location: Raleigh, NC
Duration: 12+ Months

Job Description:
ServiceNow Administrator/Developer position is housed in the client. This role provides support for the state’s use of its ITSM system (ServiceNow) and client’s use of best practices supporting users’ needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the cleint ServiceNow platform owner.

Duties and Responsibilities:
  • Administer the ServiceNow platform across the IT Service Management application
  • Perform any necessary enhancements, upgrades, or maintenance on the platform
  • Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance
  • Handle all enhancement requests and develop on ITSM application used on the platform
  • Work with developers on the next stage processes for the platform
  • Be able to gather business requirements, analyze, and translate into technical documentation and development
  • Monitor application performance and analyze code
  • Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
  • Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management
  • Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions
  • Proactively researching and suggesting enhancements to existing engagements
  • Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management
  • Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
  • Execute data mapping and bulk data imports/updates when necessary

Minimum Qualifications:
  • Bachelor’s degree in Computer Science, Information Systems, or a related field
  • 3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow
  • Experience designing and deploying web-based end user self-service portals
  • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
  • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
  • Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data

Knowledge, Skills, Abilities and Competencies:
  • Decision Quality
  • Problem Solving
  • Directing Others
  • Hiring and Staffing
  • Drive for Results
  • Organizational Agility
  • Building Effective Teams
  • Motivating Others

Skills:
 SkillRequired / DesiredAmountof ExperienceExperience working in the governmental sector (local, state, or federal)Required1YearsExperience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM frameworkRequired1YearsExperience performing continuous improvement initiatives for processes and servicesRequired5YearsStrong knowledge and familiarity with customer service/case management processesRequired5YearsExcellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audienceRequired5YearsAbility to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those resultsRequired5YearsProduce unambiguous, comprehensive, and accurate interpretations of analysisRequired5YearsAbility to obtain a security clearance with FedRAMP administration standardsRequired1Years

Powered by JazzHR

po1U9BUYMy

  • Service Now Administrator/Developer

    2 days ago

    Raleigh, United States Crescens Full time

    Job Title: Service Now Administrator/Developer Location: Raleigh NC Duration: 3+months Type: Contract**THIS IS A TEMP TO PERM POSITION. After the initial contract engagement the manager would like to hire the contractor full time. ** ***This is a hybrid position. The candidate will need to be onsite three days a week. ***Job Description: This position is the...

  • Service Now Administrator/Developer

    1 month ago

    Raleigh, United States Crescens Full time

    Job Title: Service Now Administrator/Developer Location: Raleigh NC Duration: 3+months Type: Contract**THIS IS A TEMP TO PERM POSITION. After the initial contract engagement the manager would like to hire the contractor full time. ** ***This is a hybrid position. The candidate will need to be onsite three days a week. ***Job Description: This position is the...

  • Service Now Administrator/Developer

    2 weeks ago

    Raleigh, United States Crescens Full time

    Job Title: Service Now Administrator/Developer Location: Raleigh NC Duration: 3+months Type: Contract**THIS IS A TEMP TO PERM POSITION. After the initial contract engagement the manager would like to hire the contractor full time. ** ***This is a hybrid position. The candidate will need to be onsite three days a week. ***Job Description: This position is the...

  • Service Now Administrator Developer

    1 month ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Now Administrator Developer (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:ServiceNow Administrator/Developer position is housed in the client. This role provides support for the state’s use of its ITSM system (ServiceNow) and client’s use of best practices supporting users’ needs while...

  • Service Now Administrator Developer

    1 month ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Now Administrator Developer (Hybrid) Location: Charlotte, NC Duration: 12+ Months Job Description: This position is the second level of the Application Developer series. Provide support and configuration for packaged and custom client applications. This position, under general supervision, is responsible for implementing and supporting...

  • Service Now Administrator Developer

    2 weeks ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Now Administrator Developer (Hybrid) Location: Charlotte, NC Duration: 12+ Months Job Description: This position is the second level of the Application Developer series. Provide support and configuration for packaged and custom client applications. This position, under general supervision, is responsible for implementing and supporting...

  • Service Now Administrator Developer

    2 weeks ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Now Administrator Developer (Hybrid) Location: Charlotte, NC Duration: 12+ Months Job Description: This position is the second level of the Application Developer series. Provide support and configuration for packaged and custom client applications. This position, under general supervision, is responsible for implementing and supporting...

  • Service Now Customer Administrator

    2 weeks ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Now Customer Administrator (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading...

  • Service Now Customer Administrator

    1 month ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Now Customer Administrator (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading...

  • Service Now Customer Administrator

    2 days ago

    Raleigh, North Carolina, United States Serigor Inc Full time

    Job Title: Service Now Customer Administrator (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT...

  • Service Now Customer Administrator

    1 month ago

    Raleigh, United States Crescens Full time

    Job Title: Service Now Customer Administrator Location: Raleigh, NC Duration: 9+months Type: ContractJob Description: The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk,...

  • Service Now Customer Administrator

    2 days ago

    Raleigh, North Carolina, United States Crescens Full time

    Job Title: Service Now Customer AdministratorLocation: Raleigh, NC Duration: 9+monthsType: ContractJob Description:The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT...

  • Service Now Customer Administrator

    1 month ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Now Customer Administrator (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT...

  • Service Now Customer Administrator

    1 month ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Now Customer Administrator (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading...

  • Service Now Customer Administrator

    2 weeks ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Now Customer Administrator (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT...

  • Service Now Customer Administrator

    2 weeks ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Now Customer Administrator (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading...

  • Service Now Customer Administrator

    1 month ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Now Customer Administrator (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT...

  • nCino Administrator/Developer

    2 months ago

    Raleigh, North Carolina, United States First Citizens Bank Full time

    OverviewWe are transforming Consumer Lending at First Citizens Bank - come be a part of the development team implementing the nCino Consumer Loan Origination System from the ground upWe're looking for a wide range of skillsets related to nCino and Salesforce development/administration, from declarative administration to RESTful API development and everything...

  • Service Now Technical Specialist

    1 month ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Now Technical Specialist (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:ServiceNow Technical Specialist with expertise in Service Providers and platform strategy. Work directly with customers to capture business and user requirements and communicate those requirements to the platform team....

  • Service Now Technical Specialist

    2 weeks ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Now Technical Specialist (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:ServiceNow Technical Specialist with expertise in Service Providers and platform strategy. Work directly with customers to capture business and user requirements and communicate those requirements to the platform team....