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Data Analyst

3 months ago

Sacramento, United States California Creative Solutions Inc. Full time
Job DescriptionJob DescriptionJob Description:
  • The one (1) Data Analyst shall be responsible for all PNSP, RNSP, PSAP, Cal OES, and Call Processing Equipment (CPE) maintenance provider, trouble ticket tracking and analysis. Specific instructions will be developed by Cal OES and the Contractor.
  • The Trouble Ticket and Analysis tasks shall include, but not limited to:
  • Data entry of issues needing remediation into the client-provided ticketing management system.
  • Create reports analyzing trends in identified issues that need remediation.
  • Ad hoc reporting on an as-needed basis.
  • Support conference call bridges to ensure compliance with the testing plan.
Mandatory Skills:
  • Minimum of five (5) years of experience aligning IT systems with organizational business processes. At least three (3) of that experience must have been in a data analyst capacity.
Desirable Qualification:
  • Minimum of three (3) years of experience with analyzing complex IP networks that deliver voice and other data elements.
  • Minimum of three (3) years of experience with data analysis, milestone tracking, and status reporting.