Agency Support Specialist

3 weeks ago

Jacksonville, United States Ricci Insurance Group LLC Full time
Job DescriptionJob Description

OVERVIEW:


Our Agency Support Specialists are a crucial part of our agency support team. They provide 5-star customer service to our existing clients, assisting them with everything from policy reviews and coverage changes to policy reshops/rewrites, and writing additional lines of business. Keen attention to detail, superior customer service skills, a positive attitude, and the ability to work efficiently are the keys to success in this role.


Candidates must be local to the Jacksonville, FL area


Technology Skills:

Proficient with using CRM or Agency Management Software

Experience with Microsoft Office products, including Outlook, Excel & Word

Familiar with Google Suite products (E-mail, Messaging, Google Sheets, etc.)

Bookkeeping experience is a bonus.


Who you are:

You ENJOY complex problem-solving and delivering results

You PRIDE yourself in verifying the quality of work and fair distribution of tasks

You ROCK a winners mindset and the ability to deliver wins for a team.

You THRIVE in a fast-paced environment, filled with various deadlines

You POSSESS a strong initiative, a sense of self-direction, and are goal-oriented.

You RETAIN product knowledge quickly and adapt to an ever-changing market.

Youre EFFICIENT with your time and know how to prioritize your efforts.

Youre a LIFELONG LEARNER and your eagerness to learn is palpable.



Benefits

Annual Base Salary Based on Experience

Dental Insurance

Vision Insurance

Disability Insurance

Flexible Schedule

Health Insurance

Paid Time Off (PTO)

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Wellness Program

Industry Leading 4% 401K match

Quarterly Team Building


Responsibilities

Responsibilities:

  • Understand and be able to explain various types of insurance coverage to consumers
  • Interact with clients and colleagues in a proactive, friendly, and professional manner.
  • Equip clients to make decisions regarding changing coverage needs and additional available coverage options throughout the client lifecycle.
  • Front line underwrite and respond to underwriter follow-ups on all lines of business
  • Process payments, and endorsement requests and maintain policies within the agency
  • Proficient technology skills to navigate a variety of internal platforms and external carrier platforms
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Empathetic, active listening skills with the ability to ask appropriate follow-up questions
  • Consistently deliver a client-focused experience using multiple channels of communication
  • Ability to prioritize various tasks effectively and own a task or procedure from start to finish

Requirements

Specifications:

No insurance experience is required We help candidates get their 4-40 licenses quickly before their start date. We prioritize a positive attitude, being a quick learner and team player, combined with a fast pace of work over prior insurance industry experience. This is an excellent opportunity for a candidate interested in starting a career in insurance with lots of room for growth within the company.

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