Assistant Car Wash Manager

1 week ago

Orange Park, United States Car Spa, Inc. Full time
Job DescriptionJob Description

Customer Service is Job #1

  • Responsible for maintaining a working environment focused on customer satisfaction.
  • Identify and promptly resolve customer concerns and complaints.

Essential Duties and Responsibilities:

  • Facility Manager-on-Duty (MOD) in absence of General Manager
  • Ensure customer satisfaction
  • Identify and promptly resolve customer concerns and complaints
  • Ensure car wash quality standards
  • Manage overall vehicle flow and production in car wash operation
  • Ensure car wash compliance with all OSHA and EPA standards
  • Conduct on-going safety training and meetings
  • Perform opening and closing duties
  • Maintain and inspect car wash equipment
  • Manage inventory of chemicals, towels, etc.
  • Recruit and hire car wash staff
  • Train all car wash employees according to the Car Spa certification process
  • Assess performance and skills of car care specialists
  • Provide feedback, coaching, and corrective action as needed to maintain employee standards and improve performance.
  • Schedule car wash employees / manage payroll budget and time clock
  • Achieve profitability goal (i.e., average ticket, volume, production)
  • Maintain accurate records and reporting
  • Perform all essential duties and responsibilities as outlined on the job descriptions for the all car wash employees

Working Conditions:

  • All work is done outdoors in all types of weather.
  • Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles.
  • You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.

Qualifications:

Mandatory
  • Car Wash management experience or equivalent
  • Basic Management competencies outlined by Car Spa

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