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Admissions Navigator
2 months ago
ESSENTIAL JOB FUNCTIONS
- Gather pertinent information from prospective patients, referents and providers to ensure that all required information is obtained.
- Address patient questions regarding Fora services, enrollment processes and insurance coverage.
- Responsible for gathering and maintaining organization of incoming referrals and requested documentation.
- Provides an overview of expectations for admissions process to patients and support persons.
- Communicates referral requirements and admission criteria to community partners and individuals seeking treatment.
- Enter patient information into customer relation software.
- Outreach to patients without outstanding items needed to complete referrals.
- Submit records requests for patients attempting to access treatment services.
- Assist patients through the enrollment process and informing patients of alternative resources.
- Conduct screenings for potential patients.
- Coordinates outreach attempts through calls, texts and emails to prospective patients.
- Answer calls and field questions regarding all Fora services and assist patients accessing services at all levels of care within Fora.
- Assist patients with accessing resources such as bus tickets, honored citizen applications and outside community resources.
- Provide de-escalation and crisis mitigation tactics in person and over the phone.
- Communicate directly with potential patients and referents via phone and email.
- Communicate and coordinate with staff from other departments effectively.
- Provides back up coverage for daily admissions tasks such as collecting urine drug screens, signing paperwork, reviewing patient belongings and scheduling intakes.
- Communicates with residential staff regarding patient arrival onto the residential floor and provides support with preparing patient rooms when needed.
- Track data related to priority/high risk groups.
QUALIFICATIONS
- Excellent organizational skills and attention to detail
- Work knowledge or experience working in behavioral health field
- High school diploma or equivalent
- Basic knowledge of substance use disorders strongly preferred
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Strong organizational skills and attention to detail
- Maintain confidentiality of sensitive information and documents
- Proficient in Microsoft Office applications
- Communicate information effectively in writing and verbally
ADDITIONAL JOB RESPONSIBILITIES
- Attend meetings as assigned
- Special projects and other duties as assigned.
- Maintain and organize file structure.
SUPERVISORY RELATIONSHIPS
- This position has no supervisory duties.
OTHER REQUIREMENTS
- Verification of Sobriety, per Oregon Administrative Rules (OAR) standards
- DHS Background Check Approval
- Successful completion of Drug Test upon hire
- Documentation of Tuberculin test and/or evaluation with negative results or evidence of non-communicability
WORKING CONDITIONS
- This position generally works in an indoor office environment
- Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including tuberculosis, Hepatitis A, B, and C, and HIV.
- Possible interactions or contact with people experiencing a wide range of emotions, presentations, abilities, social identities, mental states including adolescents, family members and support people.
ABOUT FORA HEALTH
Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults
Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:
- Have knowledge of substance use disorders.
- Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
- Respect the diversity and uniqueness of all people.
- Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
- Uphold the highest standard of customer service to clients, referents, and all community partners.
BENEFITS
- Regence BlueCross BlueShield medical insurance
- Comprehensive dental and vision insurance
- Employer-paid basic life and accidental death & dismemberment insurance
- Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
- Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
- 401K plan with Employer Matching up to 6%
- 4 weeks paid vacation, one floating holiday & sick leave
- 10 observed holidays, paid bereavement and paid jury duty days
- Flexible schedules
- Employee Assistance Program
- Discounted 24 Hour Fitness membership from $6.99/month
- One free employee meal on days worked at our Cherry Blossom location
- Online education tools for CEUs
- Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
- Employee referral bonus
- Education grant program reimbursement for continuing education expenses after 90 days of employment
- Loan forgiveness for eligible medical and clinic positions
- Free parking at our two facilities
Employees may be eligible for education grants:
- National Health Service Corps (NHSC)
- NURSE Corps
- Public Service Loan Forgiveness (PSLF)
Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least two years of continuous sobriety upon hire.
Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.
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