Field Engineer

2 weeks ago

Albuquerque, United States Conterra Ultra Broadband Full time
Job DescriptionJob DescriptionField Engineer

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Fiber driven. People powered.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

FIELD ENGINEER POSITION SUMMARY:

  • Fault detection, isolation, and remediation.
  • Performing configuration, maintenance, & testing of network equipment including switches, routers, firewalls, Ethernet microwave radios, and DC power plants.
  • Skilled at managing assigned tasks with little supervision.
  • Knowledge of fiber optics.
  • Operation and use of fiber optic test equipment to include: OTDRs, scopes, and light meters.
  • Ability to stand, bend, squat, walk, move, lift, carry… equipment ( >20lb) for the duration of the work day
  • Basic knowledge of telecommunication and/or electrical distribution systems, engineering principles, constructability and design standards is a plus.
  • Keeps the Operations Manager informed about project status and issues regarding the field team and issues that may impact client relations.

EDUCATION/CERTIFICATIONS:

  • High school or equivalent

REQUIRED EXPERIENCE:

  • Minimum of 5 years hands-on experience in a related field.

REQUIRED LICENSE OR CERTIFICATION:

  • Must have a clean Driving record.
  • No traffic violations in last 5 years
  • Must be able to pass a fingerprint- based background check.

DUTIES INCLUDE:

  • Manage and control execution of day-to-day activities in the assigned areas.
  • Work with different departments to ensure that projects are being completed in a timely manner.
  • Making sure that the network is operating at peak performance.
  • Working with contractors and vendors to gather quotes and repair existing infrastructure.
  • Ensuring that customer or network issues are taken care of in a timely manner.
  • Maintaining records.
  • Installing equipment at customer premises or core sites.
  • Be able to manage projects within Conterras systems.
  • Dispatching or working on trouble tickets 24/7.
  • Must be able to travel 2 ½ - 3 hours or more for on call site resolution.
  • Must be able to work a flexible schedule, including nights and weekends.

REQUIREMENTS:

  • Knowledge of Telecom Industry standards.
  • Knowledge of equipment used within the network and at customer premises.
  • Deadline-driven with strong analytical skills.
  • Strong organizational skills.
  • Should be able to communicate in a clear manner.
  • Ability to analyze situations and make sound decisions.
  • Strong external and internal customer service skills.
  • Have solid computer skills.
  • Be able to multitask.

We are even more excited if you are.
  • Passionate about creating a positive client experience.
  • Highly driven with a strong sense of urgency.
  • Ability to handle multiple tasks and support both sales and customers simultaneously.
  • Exceptionally detail oriented.

What we offer
  • Core values that embody teamwork, integrity, and excellence
  • A super talented team who values hard work, success, and fun :)
  • Work/ Life Balance
  • Premium health benefits (medical, dental, vision, flex spending, etc.)
  • Flexible and generous PTO schedule + paid holiday schedule
  • 401K program
Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.

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