Resource Coordinator 3rd Shift: 4/10 hr days

1 week ago

Strongsville, United States Acuative Corporation Full time
Job DescriptionJob Description Resource Coordinator 3rd Shift: 4/10 hr days / Wed - Sat - 6:30 pm - 5:00 am


The Resource Coordinator’s primary responsibilities include scheduling of Tier I and Tier II technicians to client dispatch requests. This involves aligning resources with the proper skills and parts to each field service ticket. This is done through use of Acuative’s ERP (Inside Edge) and ARS software. Secondary tools (GPS, spreadsheets, etc.) are used in combination with ERP and ARS in making routing decisions.

Resource Coordinators are expected to schedule field services technicians in a way that maximizes efficiency and profitability while also meeting customer service level agreements.

Essential functions

• Manage Ticket Queues for assigned dispatch zone(s). RC’s will be responsible for managing ticket assignment, escalations, and jeopardies for client dispatch requests within his/her assigned zone(s). This includes ensuring SLA’s are met or appropriate follow up is made for potential scheduling misses.

• Interface with various systems including Inside Edge, ARS, GPS, and other tools/systems as necessary. RC’s will use these tools to make dispatch assignments and monitor for SLA violations or other dispatch exceptions.

• Real-time monitoring of tech status and dispatch jeopardies. Contact field techs and/or escalate to Regional Field Service Managers (RFSM’s) to ensure assigned ETA’s/SLA’s are met.

• Communicate verbally and electronically with internal teams on tech assignments and jeopardies and work with those groups to resolve dispatch exceptions. Provide timely communications to internal teams for scheduling jeopardies and in response to escalated requests.

• Monitor ticket volumes and provide notification to Resource Coordination Manager and RFSM’s of excessive volumes within any geo in the assigned dispatch zone(s). Work collaboratively with RC Manager and RFSM’s to resolve scheduling conflicts and coverage issues.

• Coordinate transfers and shipment of maintenance spares in support of customer dispatch requests in order to meet SLA commitments.

• Communicate with field technicians to address dispatch issues, issue administrative tickets, provide rest blocks, enter zip code exceptions and shift changes per departmental policies.

Other duties as assigned (reports, scheduling analysis, project reviews, turnback reporting, etc.)

Acuative’s Resource Coordinator plays a critical role in supporting the unique Acuative customer experience. In this role you will be responsible for managing a team of resources that deliver Acuative’s world class services to our customers every day. This is a dynamic, fast paced role where you will own your territory and be responsible for the successful delivery of all scheduled tasks. We are seeking critical thinkers who enjoy solving challenges, and who thrive and celebrate yours and your teams success.


  • Resource Coordinator 3rd Shift: 4/10 hr days

    4 days ago

    Strongsville, United States Acuative Corporation Full time

    Job DescriptionJob Description Resource Coordinator 3rd Shift: 4/10 hr days / Wed - Sat - 6:30 pm - 5:00 amThe Resource Coordinator’s primary responsibilities include scheduling of Tier I and Tier II technicians to client dispatch requests. This involves aligning resources with the proper skills and parts to each field service ticket. This is done through...

  • Material Handler

    1 week ago

    Strongsville, United States Vitamix Full time

    ** Material Handler - 1st Shift** **Job Category****:** Ops Hourly **Requisition Number****:** MATER002298 Showing 1 location **Job Details** **Description** **Department:** 405-Warehousing **Job Status:** Full Time **FLSA Status:** Non-Exempt **Reports To:** Supervisor, Warehouse **Job Grade:** 19 **Date:** 8.25.21 **Rev #:** 3 **PURPOSE** The Material...

  • Staff Nurse Resource Pool II

    7 days ago

    Strongsville, United States Akron Children's Hospital Full time

    Full-TimeNights, 7pm-7:30amSummary:The Staff Nurse Resource Pool II provides nursing care requiring specialized knowledge judgment and skill derived from the principles of biological, physical, behavioral, social and nursing sciences. The Staff Nurse Resource Pool II will be expected to provide clinical nursing care on multiple units/locations based on the...

  • Dunkin' - Shift Manager - $16-$18/hr - Urgently Hiring

    1 week ago

    Strongsville, United States Seasoned Full time

    Dunkin' - Strongville is currently looking for a full time or part time Shift Manager to join our team in Strongsville, OH. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join their team when...

  • Partner Coordinator Specialist

    1 week ago

    Strongsville, United States Acuative Corporation Full time

    Job DescriptionJob DescriptionThe Benefits of working with AcuativeAcuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. Comprehensive benefits plan including: Health, Dental, VisionFlexible spending, Dependent Care and Healthcare savings...

  • Technical Project Coordinator

    2 days ago

    Strongsville, United States Acuative Corporation Full time

    Job DescriptionJob DescriptionThe Project Coordinator should possess the ability to support an assigned Project Manager on multiple projects of various size, complexity, and duration, an adaptable approach dependent on the assigned work, and a desire to join a collaborative organization driven by continuous improvement and innovation. In addition to Project...

  • Front desk coordinator

    1 week ago

    Strongsville, United States Raphaelsbeautyschool Full time

    **January 24, 2022** **Front desk coordinator** * Posted 1 week ago **Ashley Adams Salon** Looking for a part time **front desk coordinator**. Two-four evenings a week and two -four Saturdays a month. Evenings(4:30-close) and Saturday (8:30am-close) hours. Must have excellent customer service skills, able to multi task, handle transactions, book...

  • Dunkin' - Shift Manager - Urgently Hiring

    2 weeks ago

    Strongsville, United States Dunkin' Full time

    Dunkin' - Strongville is currently looking for a full time or part time Shift Manager to join our team in Strongsville, OH. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join their team when...

  • Housekeeper

    1 week ago

    Strongsville, United States Twin Tier Hospitality Full time

    Job DetailsLevelUndisclosedJob LocationBest Western Plus Strongsville - Strongsville, OHRemote TypeN/APosition TypeFull TimeEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftFirst/ DayJob CategoryHospitality - HotelDescriptionPOSITION SUMMARYClean and supply all daily assigned rooms and report all damage, mechanical...

  • Housekeeper

    2 weeks ago

    Strongsville, United States Twin Tier Hospitality Full time

    Job DetailsLevelUndisclosedJob LocationBest Western Plus Strongsville - Strongsville, OHRemote TypeN/APosition TypeFull TimeEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftFirst/ DayJob CategoryHospitality - HotelDescriptionPOSITION SUMMARYClean and supply all daily assigned rooms and report all damage, mechanical...

  • Overnight Summer Camp Nurse- Part-Time

    4 days ago

    Strongsville, United States Achievement Centers for Children Full time

    Job DescriptionJob DescriptionAchievement Centers for Children is seeking Summer Camp nurses for our Camp Cheerful location in Strongsville.Summer Camp nurses make $35.00 hr.!!Availability: Part time Shift: Sunday, Monday, and Tuesday (7:00 pm to 7:00am)Responsibilities include assisting children and adults with developmental disabilities as they enjoy their...

  • Overnight Summer Camp Nurse- Part-Time

    1 week ago

    Strongsville, United States Achievement Centers for Children Full time

    Job DescriptionJob DescriptionAchievement Centers for Children is seeking Summer Camp nurses for our Camp Cheerful location in Strongsville.Summer Camp nurses make $35.00 hr.!!Availability: Part time Shift: Sunday, Monday, and Tuesday (7:00 pm to 7:00am)Responsibilities include assisting children and adults with developmental disabilities as they enjoy their...

  • Summer Lifeguard

    2 weeks ago

    Strongsville, United States Achievement Centers for Children Full time

    Job DescriptionJob DescriptionLifeguards are responsible for the health and safety of campers while in the pool and canoeing areas. Lifeguards are responsible for providing high quality primary care and support for the safety and activities of daily living of camper. Lifeguards engage appropriate practices that support social, emotional, cognitive, and...

  • General Cleaner

    2 days ago

    Strongsville, United States Bluechip Corporation Full time

    **Blue Chip is offering a $200 bonus after 90 days of employment!** **The option for next day pay available to all employees!** Blue Chip Pros is a leading commercial cleaning business dedicated to the highest standards of quality and integrity. We specialize in customizing our services to your facility's needs. Our clients include commercial office...

  • Financial Accounting Analyst

    1 week ago

    Strongsville, United States CareerBuilder Full time

    Corrigan Krause is currently assisting their client in the search for a full-time, direct hire Financial Accounting Analyst. Our client is a niche industry manufacturer who has been in business for 35 years and has become an industry leader with products that are made fully in the U.S.A. The goal of the Financial Accounting Analyst is to minimize the roles...

  • Corporate Controller

    6 days ago

    Strongsville, United States CareerBuilder Full time

    JOB SUMMARY The Corporate Controller plays a pivotal role in overseeing the financial activities and reporting of the company and its subsidiaries and ensuring the financial health and integrity of the organization. This position requires a highly organized and detail-oriented individual with strong analytical skills and the ability to effectively lead a...

  • Home Health Aide.

    Found in: Talent US C2 - 7 days ago

    Strongsville, United States Assisting Hands Home Care Full time

    Requirements: reliable transportation high school diploma or equivalent must be 18+ years old pass a state and federal background check CPR Certification caregiving experience (preferred) US work authorization ___ Your Flexible Shift Options: All days needed! Weekday and Weekend available Long and short shift lengths available AM, PM,...

  • DAY NURSE

    Found in: Careerbuilder One Red US C2 - 2 days ago

    Strongsville, OH 44136, USA, United States Achievement Centers for Children Full time

    Achievement Centers for Children is seeking Summer Camp nurses for our Camp Cheerful location in Strongsville. Summer Camp nurses make $35.00 hr.!! Availability: Part time or Full time Responsibilities include assisting children and adults with devel Nurse, Camp, Cheer, Instructor, Education

  • Outside Sales Representative

    1 week ago

    Strongsville, United States Sales Focus Inc. Full time

    Job DescriptionJob DescriptionWho We Are!  Sales Focus Inc., the sales outsourcing pioneer, is looking to hire full-time Outside Sales Representatives on behalf of our client Constellation Energy. SFI pioneered the sales outsourcing industry in the United States in 1998. We have 25 years of experience working within a wide range of industries to boost...

  • Assistant Controller

    4 days ago

    Strongsville, United States KTB Talent Group Full time

    Job DescriptionJob DescriptionThe Assistant Controllers support the Plant Controllers in the direct supervision of the day-to-day general accounting functions and coordination month end closing process, and daily/weekly monthly financial reporting.Assist in the development of financial plans and forecasts, and the analysis of operational results. Prime...