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Donor Information Supervisor

2 months ago

Alachua, United States RTI Surgical Inc Full time
Job DescriptionJob Description

On site in Alachua, FL.

RESPONSIBILITIES

  • Supervises the day-to-day activities of Donor Information Associates and acts as department lead in the absence of other leadership
  • Actively supports staff success by facilitating one-on-one meetings, providing data driven feedback, identifying opportunities for growth and continuous coaching
  • Drives departmental process improvements to increase efficiency and quality of work
  • Oversees timely review and release of donor medical charts, monitor overall chart cycle time, and departmental workload
  • Develops, monitors, and provides training to new hires and continued training for the entire department
  • Trouble-shoots problems and resolve issues as they arise with a high level of customerservice
  • Conducts review of donor charts and dispositions donors in electronic system for release into production, rejection, or response to Medical Directors’ requests for additional information
  • Liaises with both internal and external customers to provide requested donor related information and resolves issues
  • Assists department leadership in ensuring compliance with all applicable regulations, standards, company policies, and departmental procedures
  • Monitors Medical Directors’ rejection and request patterns and provides feedback to Donor Services
  • Serves as a subject matter expert to develop and maintain SOPs, Work Instructions, and other documentation pertaining to the Donor Information process
  • Participates in other quality functions such as complaint investigations, Corrective Action / Preventative Actions (CAPAs), and internal or external audits
  • Supports the company and departmental quality and business objectives and initiatives
  • Coordinates staff scheduling to ensure appropriate coverage for the department
  • Provides information to develop and monitor quality and business metrics as requested

REQUIREMENTS

Education : Associate Degree

Experience

  • 3+ years of experience in medical records or related field
  • 1+ years of leadership experience
  • 1+ year of chart review experience with an OPO, processor, or organ/tissue governing entity
  • Additional experience may substitute for education requirement.

Certification

  • Certified Tissue Banking Specialist (CTBS)

Skills

  • Excellent verbal and written communication
  • Microsoft Office Suite
  • Donor Screening
  • Team Development
  • Lean Six Sigma Methodologies

SAFETY

Physical Requirement

  • Move or lift objects up to 25 pounds
  • Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
  • Frequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.)

Working Environment

Onsite: Office environment with assigned workstation