Patient Access Coordinator

1 month ago


Savannah, United States Optim Full time
Job DescriptionJob Description

Optim Orthopedics is seeking full time Patient Access Coordinator for our Savannah location. Multiple positions open.

Job Requirements:

  • Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience.
  • Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors. Portrays the same demeanor while answering and routing phone calls.
  • Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
  • Accurately enters all patient demographics and insurance information into the system.
  • Runs initial eligibility to ensure accurate insurance information obtained.
  • Obtains any authorizations as needed and accurately inputs and ties authorization to the patient’s appointment.
  • Maintains a professional demeanor even when callers are upset, and contacting a supervisor if necessary.
  • Schedules and maintains the provider schedulers to include cancellations and Patient Access of patients.
  • Handles all referrals from outside physician offices in a timely manner.
  • Requests patient medical records and signed releases as required.
  • Provides directions and general information to patients to include the required script for their appointment and provider protocols.
  • Maintains a high level of confidentiality when servicing patients.
  • Performs routine and some non-routine, continuous work involved with the operation of telephone call center.
  • Maintains a knowledge of the practice “phone tree” therefore transferring calls appropriately.
  • May be required to work flexible hours and some weekends.
  • Maintains area of special assignment. Other duties as assigned.

Optim Offers:

  • Competitive Pay
  • Company Benefits
  • Vacation, Personal Time Off and Sick Leave
  • Holiday Pay
  • 401K Plan


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