Business Analyst
1 month ago
Position: Business Analyst
Location: Atlanta, GA
Duration: 7 Months
Max Rate: /hr
Work Type: Hybrid
Description:
Role Summary:
The Business Analyst III serves as a recognized thought leader and visionary in process and underlying tools for sales process and service delivery automation at Client Business. They possess hands-on understanding of boundary partner needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and translate those needs into technical specifications within CRM/Service Delivery tools. This role partners with cross-functional teams and stakeholders on ideas and solutions, driving results in a high business impact environment. The Business Analyst III applies mastery of existing and emerging technologies, best-practices, and processes, challenging the status quo and serving as a subject matter expert (SME) to provide tactical guidance and support to teammates.
Primary Responsibilities:
- Aid in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment.
- Facilitate creation of Business Requirements following an agile approach or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor.
- Develop comprehensive End-to-End (E2E) test cases at the application and multi-application levels.
- Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases.
- Identify project stakeholders, risks, and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers.
- Develop Business Requirements (BRQs), including process flows and use cases.
- Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements.
- Provide BA support for software testing and debugging plans to ensure requirements are met.
- Provide status reporting for project progress, issues, dependencies, and risks.
- Proactively analyze and document solutions, identify risks/pitfalls, and articulate possible options.
- Participate in business strategy & portfolio level discussions.
- Share knowledge and mentor lower level team members.
- Conduct meeting facilitation as required.
QUALIFICATIONS
Minimum:
- 8 or more years of experience in related field (relevant business operations and/or system support, business process design, etc.).
- Workflow management experience.
- CRM experience.
- Process Flow creation experience.
- 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills.
- Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements.
- Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented.
Comments for Suppliers:
- Candidates should possess strong analytical thinking skills and the ability to effectively communicate complex concepts to diverse stakeholders.
- Prior experience in workflow management and CRM is essential.
- Knowledge of process flow creation and requirements solicitation & documentation is required.
- Candidates must be adaptable to a hybrid work environment and possess excellent collaboration and team-building skills.
Feel free to adjust this job description to align with the specific needs and requirements of your organization.
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