ServiceNow IT Service Management Solution Architect

3 weeks ago

Charlotte, United States VDart Inc Full time
Job DescriptionJob Description

ServiceNow IT Service Management Solution Architect

Charlotte, NC (Can be remote but must be ready to travel if needed by the client)

Duration:12+ Month

Job Type: Contract

Job Mode: Onsite/ Remote.

Job Description:

  • We are seeking a highly skilled ITSM Solution Architect with extensive experience in designing and implementing ServiceNow ITSM solutions. The ideal candidate will have a strong background in various ServiceNow modules and be capable of customizing and developing applications to meet client needs. This role requires a deep understanding of IT operations, ServiceNow capabilities, and integration with third-party applications.

Experience in following.

  • Design & Implementation of ServiceNow ITSM Pro including Incident Management, Problem Management,
  • Change Management, Release Management and Service level Management.
  • Development of custom applications in ServiceNow.
  • Contract Management Implementation.
  • Service Catalog & Service Portal implementation, configuration and customization
  • CMDB & IT Asset Management implementation, customization and administration
  • HR Service Delivery Implementation
  • ITOM - Event Management Implementation
  • GRC - Business Continuity Management Implementation
  • GRC - Experience in ServiceNow IRM, including implementation, configuration, and administration, including
  • modify policy and compliance workflow, mapping citations, authority documents, customizing control attestation flow.
  • Rich experience in ServiceNow version upgradation
  • Agile and Test Management Implementation

Experience in following.

  • App Engine Studio
  • UI Builder
  • Agent Workspace.
  • UI Policy, Data Policy, Client Script, Business Rule, Assignment rule, Data look up rule, Script Include,
  • Script Action, Access controlled list (ACL), Scheduled job, Notification, Inbound action, Record producer,
  • Transform map, ETL Transform map, Data Source configuration.
  • familiar with CSDM framework
  • Workflow and Flow Designer
  • Integration hub
  • REST API/Scripted REST API Integration
  • Virtual Agent
  • Performance Analytics
  • Automated Test Framework (ATF)
  • Experience in ServiceNow Integrations and automations with various 3rd party applications.
  • Ex :Dynatrace, Intune, SCCM, Bigfix, Secure Vault, GitHub, MS teams, Azure AD, Solar Winds, AI Tools,
  • Experience in Application integration via JDBC/ODBC for all legacy applications.

Preferred

  • Knowledge of Maria DB
  • SDLC tools

Skills: ServiceNow ITSM Pro, ServiceNow, CMDB, ServiceNow IRM, Service Catalog, SCCM, Bigfix, Secure Vault, GitHub, MS Teams, Azure AD, SolarWinds, AI Tools

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