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Solutions Architect

2 months ago

Boston, United States Smartcat Full time
Job DescriptionJob DescriptionAbout Smartcat

Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise.

Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library.

More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.

Smartcat's vision is to realise a world where there is equal access to innovations and ideas.

Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.

Mission

Smartcat develops collaboration software that allows a multi-sided marketplace of brands, agencies, and freelance linguists to translate content. Supported by our integrated payment and automatic translation engines, our suite becomes the central language translation hub for different teams in a global enterprise.

Your mission is to fully leverage our unique Language Deliver Platform™ offering, its "unfair" distribution model, and the very high ROI (>500% in the first year) global enterprises achieve by implementing Smartcat, which is especially sound in 2023 economics.

You will partner with our Customer Success Managers and Account Executives in our more complex and technical engagements in order to deliver technical solutions that meet the unique needs of our clients. Your mission is to understand our clients' requirements and technical challenges, and to design and implement solutions that leverage the full potential of our platform to enable them to achieve their localization goals.

Outcomes
  • Within the first three months you will become familiar with the product and its capabilities, as well as the technical challenges and requirements of our clients. You will be able to deliver technical demos and prepare responses to technical questions, questionnaires, RFIs and RFPs. You'll also be able to provide localization and technical support for the sales team while effectively qualifying our opportunities and supporting our technical buyers
  • You will work with our sales teams to engineer value for our customers, identify customer pain points that can be solved through our technology and the best localization processes
  • You will support technical sales processes and help close deals, providing quotes and proofs of value (POVs) sometimes outside the product's current capabilities
  • You will work with our clients to produce SOWs and ensure the best client onboarding for our customers
  • You will also be expected to provide regular feedback to our product teams on our clients' needs and opportunities for innovation
Requirements
  • Strong technical presales experience, ideally within a SaaS environment
  • Advanced technical skills, including the ability to understand and troubleshoot complex technical problems and to design and implement custom solutions
  • A background in localization, with a deep understanding of localization workflows and processes and knowledge of localization engineering, including experience with localization tools, formats, and best practices
  • Strong research and analytical skills, with the ability to identify and analyze technical challenges and opportunities
  • Excellent communication skills, including the ability to communicate technical concepts and solutions to both technical and non-technical stakeholders
  • Strong negotiation and influencing skills, with the ability to manage client expectations and to effectively persuade stakeholders
  • Excellent teamworking skills, with the ability to collaborate effectively with colleagues and clients in a fast-paced, dynamic environment
  • A data-driven approach with the ability to justify decisions using concrete metrics
  • Integrity and full commitment
  • Growth mindset
  • Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
  • Openness to constructive feedback and the opinions and ideas of others
Why joining Smartcat might be your best move so far
  • Innovating the $50 Billion industry
    Smartcat's innovative business model taps into this $50B language translation industry with a platform allowing enterprise end users to stop using traditional outsourcing and enjoy easy-to-use AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.
  • High-impact role enabling innovation and inclusion in organisations
    You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
  • Fully remote team of high-performers
    We are a global team of 200+ enthusiastic people. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, the Bay Area, London, Lisbon, Belgrade, and Yerevan. We strive to grow ambitiously, but we also preserve our high performance, engagement, and open feedback culture. As diverse as we are, we love working and having fun together, and we're sure you'll love working with us too. Check out our Culture Code to learn why we love being Smartcaters.
  • Join the rocketship to scale-up 10x and beyond together
    We are looking for someone who will become a part of the team and play a critical role in the most exciting part of our journey from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn't for the faint of heart. We are growing 150% YoY thanks to the strong product-market fit and the culture of high sense of urgency.
  • Celebrating diversity
    We welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.