Service Manager
4 weeks ago
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
The Service Manager bears the ultimate responsibility for safety, P&L delivery, customer satisfaction, and employee engagement while upholding the ethical standards and reputation of the organization in the community.
JOB DUTIES
- Ensures vehicles in the fleet are maintained both mechanically and visually to company standards
- Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals (operations, sales, safety, customer satisfaction, etc.) are achieved
- Conducts performance reviews with each direct report and assists direct reports by holding their team members accountable to performance, behavior, and attendance standards
- Places regular phone calls to customers to discuss satisfaction
- Reviews payroll reports ensuring hours and pay are correct
- Inspects all field operations to ensure excellent service
- 5+ years of successful home services experience with a track record of increasing responsibility with past employers in the same or similar industry
- Strong interpersonal written and verbal communication skills
- Company paid life insurance $100,000
- Company paid short term disability
- Company paid long-term disability
- Company paid $2000 Gap insurance
- Company Contribution towards your Medical Insurance
- Company-paid holidays (6) after 90 days
- Company matched 401(k) plan
- 1 weeks paid vacation after 1 year
- 2 weeks paid vacation after 2 years
- 3 weeks paid vacation after 5 years
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