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Admissions Representative

4 months ago

Denver, United States Sandstone Care Full time
Job DescriptionJob Description

Position Title: Admissions Coordinator

Schedule: Full Time, multiple shifts/shedules open

Location: Denver, Colorado (Onsite)

Employment Type: Full Time

Compensation: $22 Hourly

About The Role

Are you passionate about helping individuals and their family's overcome substance use and mental health challenges? Do you have a background in sales or customer service that enables you to connect with people and understand their needs? If you answered yes to both questions, then you might be the perfect fit for the admissions Coordinator role at Sandstone Care.

Sandstone Care is a leading provider of evidence-based treatment programs for teens and young adults in Denver, Colorado. We believe that recovery is possible for everyone, and we are on a mission to inspire change and empower our clients to achieve their goals. Our holistic approach addresses not only the symptoms of addiction and mental health issues, but also the underlying causes, such as trauma, family dynamics, social pressures, and co-occurring disorders.

As an Admissions Coordinator, you will be the first point of contact for our prospective clients and their families. You will:

  • Handle new inbound calls, inquiries, web form submissions, and web-based chats, and provide them with information, support, and resources to help them access life-saving treatment.
  • Use your communication skills to build rapport, assess their needs, overcome objections, and guide them through the admissions process.
  • Follow up with existing Sandstone Care clients and assist our therapists with client placement before, during, and after their treatment programs.

This role is more than just a job; it's an opportunity to make a positive impact on the lives of others. You will join a team of compassionate professionals who share your vision and values and create a supportive community where your contributions matter. You will also enjoy ample opportunities for professional development and growth within our organization and pursue a fulfilling and rewarding career.

Qualifications

To be eligible for the admissions Coordinator role at Sandstone Care, you must have the following qualifications:

  • Experience in a metrics-driven environment: You can work in a fast-paced and data-driven environment, where you monitor and improve your performance based on key metrics.
  • Proficiency in various computer systems: You can use various computer systems and software, such as CRM platforms (e.g., Salesforce), billing software, medical health records systems, and Office Suite.
  • You can communicate effectively and persuasively in both written and verbal English.
  • Experience meeting Monthly KPIs: You have a track record of achieving and exceeding your performance goals.
  • Minimum of 1 year of experience in a high-volume call center OR sales environment You have at least one year of experience in a customer-facing OR sales driven role, where you have demonstrated your ability to communicate effectively, build rapport, and overcome objections.

The following qualifications are preferred, but not required:

  • Admissions experience: You have previous admissions experience in the substance use and mental health field.
  • Educational background: You have a bachelor's degree or equivalent education.

We are looking for motivated and excited team members who share our vision and want to help us achieve it. This position also requires the candidate to be open to feedback, transparent metrics, and regular performance coaching and review.

Support for You Personally and Professionally

At Sandstone Care, we deeply value our employees and believe that exceptional care begins with you. That's why we provide a comprehensive benefits package designed to enhance both your personal and professional journey. Here are some of the benefits you'll enjoy:

  • 4 Weeks of Paid Time Off: Achieve a healthy work-life balance with a combination of paid time off (PTO) and paid floating holidays, giving you ample opportunities to recharge and enjoy your personal life.
  • Robust Employee Assistance Program: Access counseling, legal consultations, financial planning, and wellness coaching to support your overall well-being and peace of mind.
  • Continued Education and CEU Support: We're committed to expanding your professional development, ensuring you have the tools and knowledge to thrive in your role.
  • Collaborative and Supportive Community: Join a tight-knit and supportive community of therapists and team members who foster a positive work environment and provide a network of encouragement and collaboration.

At Sandstone Care, we not only invest in our clients' well-being but also in yours. Join us, and let's grow and succeed together in a supportive and enriching environment.

Compensation and Benefits

We understand that your well-being and financial security are essential. At Sandstone Care, we offer an enticing compensation package and a range of benefits to support your needs:

  • Compensation: $22 per Hour
  • Comprehensive Health Coverage: Access medical, dental, and vision coverage to ensure your health and your family's well-being.
  • Financial Security: We provide short/long-term disability and life insurance to offer you added financial peace of mind.
  • Retirement Planning: Take advantage of our 401k program with up to a 5% match to support your long-term financial goals.
  • Shift Differentials:
    • Late Shift - $2/hour = Monday-Friday 7pm - 6am
    • Weekend Shift - $2/hour = Saturday-Sunday 6am - 7pm
    • Late Weekend Shift - $3/hour = Saturday-Sunday 7pm - 6am
  • $1-2/Hour Post-Hire Performance Based Raises Available

What to Expect: Our Interview Process

Here's an overview of what comes next:

  1. Application Review: We'll promptly review your application within one business day.
  2. Discovery Call: Expect a 30-minute discovery call with one of our recruiters.
  3. Interview with Hiring Manager: You'll have a 1-hour interview with the hiring manager.
  4. Offer: If all goes well, you'll receive an offer.
  5. Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

Expected Interview Timeline: The entire process typically takes 1-2 weeks.

We look forward to getting to know you better during this process