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Sr. Manager, Patient Collections

3 months ago

Irvine, United States Discovery Behavioral Health DBH Full time
Job DescriptionJob DescriptionCompany Description

At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it.  As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide.  Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place.  Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $90-125k per year.

Compensation will be dependent upon geographic region, education, and experience.

Our Offer to You

We are dedicated to empowering our employees with their professional and personal development by providing:  

•    401(k) 
•    Healthcare benefits 
•    Vacation and sick days
•    Employee referral program
•    Employee discounts to various stores, amusement parks, events, etc.
•    Continuing education (CE) programs and training
•    Weekly training opportunities 
•    Advancement opportunities within the organization 

Job Description

The Senior Manager of Patient Collections will be a key member of Discovery Behavioral Health’s (DBH) revenue cycle leadership team and report to the Vice President of Revenue Cycle. The candidate will be responsible for all aspects of patient billing for DBH, as well as patient follow-up and collections. This position will have direct contact with appropriate patients for all unpaid claims, as well as non-payment, overpayments, and underpayments.

 

Essential Job Functions:

  • Ensure efficient processing of billing patient claims, collection activities, and managing relationships with DBH’s early-out and bad debt collection vendors in resolution of outstanding balances
  • Work diligently to ensure that patients understand their financial responsibility and are able to make timely payments
  • Ensure all self pay payments are posted to accounts accurately and timely
  • Perform required monthly reconciliation processes
  • Work across multi-disciplinary teams (i.e., Admissions, Operations) to close gaps on self pay collection issues; ensure teams are collecting member responsibility up front whenever possible while maintaining processes that are efficient, effective, and compliant with all relevant regulations
  • Monitor and implement best practices required for a healthy patient collections experience
  • Verify and process patient credits; complete a reconciliation process monthly to ensure credits are posted correctly
Qualifications

  • 3+ years of relevant revenue cycle operations experience, preferably in patient financial services
  • Knowledge of billing medical claims in a third-party collection agency environment
  • Familiar with the Fair Debt Collection Practices Act and Health Insurance Portability and Accountability Act


Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.