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Application Engineer

2 months ago

Westlake, United States Allied Machine & Engineering Full time
Job DescriptionJob Description

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of holemaking and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.

Job Summary:

Application Engineer Level 1 provides comprehensive technical support to customers and acts as a key liaison between customers and the company by providing practical solutions to their hole-making needs.

This is a non-remote position, and is required to work in our Dover, Ohio location.

Requirements

Duties/Responsibilities:

  • Offer technical assistance to customers, addressing inquiries, and providing guidance on product usage.
  • Recommend and customize products or services to meet unique customer requirements.
  • Diagnose and troubleshoot technical issues, working to find effective and timely solutions.
  • Collaborate with sales teams, product development, and other departments to enhance customer support.
  • Maintain detailed documentation of customer interactions, configurations, and technical support provided.
  • Provide training to customers on product usage, ensuring effective and informed use.
  • Perform other related duties as assigned.

Skills/Abilities:

  • Strong technical aptitude with in-depth knowledge of the company's products and their applications.
  • Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
  • Problem-solving skills and the ability to diagnose and resolve technical issues.
  • Collaboration and teamwork, working closely with different departments to address customer needs.
  • Presentation skills for conducting technical presentations and demonstrations.
  • Detail-oriented with the ability to document customer interactions and product configurations.
  • Continuous learning mindset to stay informed about industry trends and emerging technologies.

Education/Experience:

  • Associate degree in engineering or a related field (bachelor’s degree preferred).
  • Understanding of manufacturing and measurement processes.

Physical Requirements:

  • Willingness to travel occasionally for on-site visits.
  • Ability to lift up to 32 pounds unassisted.

Benefits

  • Competitive wages and increases
  • Paid time off that begins to accrue immediately
  • Paid holidays
  • Healthcare, dental, and vision insurance
  • Clean, safe working conditions
  • Climate controlled (72&degree; year-round)
  • Bonus incentive program
  • 401k Plan with a generous company match
  • Apprenticeship program
  • Tuition assistance program

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