Intake Coordinator

Job DescriptionJob Description
About Primecare Home Care:
At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary:
Intake Coordinator responsibilities include answering high call volumes and making calls, collecting and entering data in databases and maintaining accurate records of valuable company information with an eye for detail and familiarity with spreadsheets and online forms. The coordinator speaks directly with the person and their families to determine what services might be needed and then guide them to the right area. You will work with an intake team and intake manager

ESSENTIAL DUTIES:

• Answering and making phone calls
• Speaking with prospective clients and utilizing assessments to determine resources to meet the needs identified on the needs assessment.
• Diligently track all referrals, forms, and outcomes as it relates to services for the client.
• Work collaboratively with the Sales Team, Human Resources and Respect and Care Center.
• Maintain a positive attitude toward all clients and their families 100% of the time.
• Responsible for inputting potential clients information and assessments into Caryfy.
• Communicates regularly with potential clients throughout the intake process.
• Coordinates timely follow-up with potential clients and their families through phone contact when needed.
• Entering clients data by inputting text based and numerical information from source documents within the time limits.
• Compile, verify accuracy and sort information according to priorities to prepare source data computer entry.
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCES:

• Excellent written and verbal communication skills.
• Excellent organizational and time management skills
• Excellent communication, interpersonal, and conflict resolution skills.
• Demonstrate teamwork, initiative, and willingness to learn
• Ability to exercise discretion and professionalism when handling highly confidential and sensitive information.
• Data entry with an exceptional typing speed.
• Requires basic knowledge of Microsoft Windows and Microsoft Outlook.

MINIMUM QUALIFICATIONS:

• High School diploma/GED with a minimum
• 3 + years of experience working in customer service
• Must have knowledge of senior community and area resources.
• Data entry with an exceptional typing speed.

---