Lead Intake
2 weeks ago
JOB TITLE: Lead Intake Staff
JOB TYPE: Full Time
SUPERVISOR: Intake Coordinator and Operations Manager
This position requires the Lead Intake to function as the 1st back-up for other locations coverage in the absence of intake staff.
Job Duties:
The Lead Intake Specialist has a broad range of responsibilities including supervision and providing ongoing training to the intake staff. Communicating with the referral sources, and appropriately utilizing technology to notate patient information/communication. Schedules can vary based on the needs of the branch. A Lead Intake Specialist demonstrates advanced or expert knowledge, skills, and abilities as an Intake Specialist.
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries;
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Communicate with referral sources, physicians, or associated staff to ensure documentation is routed to appropriate departments within the program.
- Accurately enters referrals into an appropriate system based on the type of referral obtained.
- Communicates with non-Medicaid patients regarding their financial responsibility, collects payment, and documents in patient records accordingly.
- Answers phone calls in a timely manner and assists callers.
- Demonstrates “lean thinking” for process improvement (e.g. eliminating waste in processes).
- Ensures staff are keeping patient appointments on schedule and are notifying the provider of patient's arrival.
- Ensure staff is trained in answering properly to patients' questions and concerns and maintaining the reception area;
- Excellent communication skills with Doctor or physicians, to complete assigned orders and expedite work results. For Suboxone: Make sure the consumer fills out the necessary paperwork /questionnaires.
- Helps patients in distress by responding to emergencies;
- Protects patients' rights by maintaining confidentiality of personal and financial information;
- Maintains operations by following policies and procedures; and reporting needed changes.
- The following inquiries by consumers are those that can be assisted with by MA Intake:
- Provide information to consumers that is found on EHR such as:
- Consumer demographics
- Appointment information
- Status on prescription sent to pharmacy
- Pharmacy on file for consumer.
- Medications prescribed by Provider.
- Refills available and stated on EHR profile.
- Confirmation on medical records received, completed, or processed.
- Confirmation of active insurance.
- Confirmation on co-pays (transfer or inquire with billing).
- Provide information to consumers that is found on EHR such as:
Competency, Skills, and Abilities:
- Ability to appropriately interact with patients, referral sources, and staff.
- Decision Making.
- Analytical and problem-solving skills with attention to detail.
- Strong verbal and written communication.
- Excellent customer service and telephone service skills.
- Proficient computer skills and knowledge of Microsoft Office.
- Ability to prioritize and manage multiple tasks.
- Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction.
- Effective at developing relationships.
- Conflict resolution skills.
- Team leadership skills.
Requirements:
- High School Diploma or equivalency
- Three (3) years’ work related to health care administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry is required.
- Verbal Communication, Microsoft Office Skills, Bilingual, Professionalism, and Administrative Skills.
The described schedule may change due to the needs of our patients and the Company. As required this position will be rotated among ABHS clinics.
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