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Maintenance Technician

3 months ago

Kissimmee, United States Daily Management Inc Full time
Job DescriptionJob Description

The Maintenance Technician is an hourly position.

The Maintenance Technician will report directly to the Resort Manager.

Specific Responsibilities:

This position is responsible for providing assistance in the operations of the resort: including maintenance, repair of resort property, outside grounds, resort equipment, preventative maintenance and asset protection. Follows Daily Management, Inc., and Silver Crown Resort high standards of quality to ensure guest satisfaction, cleanliness, and safety

Specific responsibilities include, but are not limited to the following:

  • Maintenance: Learns and demonstrates the ability to maintain property assets. Works with the Rooms Division Manager to understand preventive maintenance, equipment repairs and routine inspections. Learns the impact of maintaining company assets and how it impacts the overall financial success of the resort.

  • Guest Service: Assists and responds to guest requests in a friendly and positive manner, while providing the highest level of service. Ability to assist guests by having knowledge of the resort, guest room repairs and common area maintenance including the pool. Personally, sets a strong example for other team members through exceptional guest service.

  • Identifies concerns and provides maintenance solutions: Assesses and evaluates property assets through preventative maintenance. Works with appropriate managers in a respectful and courteous manner to recommend maintenance service solutions.

  • Follows Daily Management, Inc., standard operating procedures: Works with the Rooms Division Manager to learn, understand and execute on all maintenance procedures.

  • Works collaboratively with all others: Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties inside or outside the normal scope of responsibilities within the maintenance department.

  • Works safely: Maintains a clean and safe work area in compliance with Daily Management, Inc. local, state, and federal regulations. Uses personal protective equipment when needed. Follows all Daily Management, Inc. procedures for guest/associate incidents. Knowledgeable of the resort’s emergency procedures.

  • Self-Management: Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Rooms Division Manager. Adheres to Daily Management, Inc. attendance policy, general work rules and department procedures. Attends all required department and resort meetings.

Position Requirements (Skills/Abilities):

Experience:

2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.

Education: High School diploma or GED required. Appliance repair & Certified Pool Operator Certification/Licensing is desired, or the ability to obtain certification based on property needs.

Flexible Scheduling:

Must be able to work AM/PM shifts as well as Friday, Saturday, Sunday, and Holidays.

Physical Demands:

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl.

The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes, and weight.

The employee will occasionally be required to climb a ladder or balance and, to talk, hear and/or smell.

The employee must regularly push, pull, lift and/or move 10-25 lbs. And occasionally push, pull, lift and/or move 50 or more pounds with assistance. The employee must always have the maintenance cart with him/her. The cart must be stocked with the needed supplies and be in a secure location when left unattended. And the employee must also have his/her own tools readily available.

Specific Vision abilities required for this job include Close vision, Distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good Customer Service skills are a must, as well as general handyman skills.

Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures – Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Job duties will vary based on the property location specific. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.


We offer generous employee benefits which include:

• Health, dental and vision insurance

• Paid time off (including a birthday holiday)

• 401k with generous employer match.

• Resort Discounts nationwide

EEO ADA M/F VET DISABLED