Hybrid Job Opportunity

2 weeks ago


Baltimore, United States Donato Technologies, Inc Full time
Job DescriptionJob Description

Job Title: ServiceNow Architect / Developer

Location: Baltimore, MD (Hybrid with 2 days onsite in a Week)

Duration: Long Term

Selected candidate must

*** Selected candidate must reside within two (2) hours of Client in Woodlawn, MD

Description of Work:

  • Reviewing requirements, implementing solutions from conception, development and implementation, and providing
  • recommendation to best utilize investments with ServiceNow, must be a hands-on developer as a resource to on-going
  • projects and initiatives
  • Serve as the Principal ServiceNow application architect/developer responsible for implementing ServiceNow solution
  • design using best industry and ServiceNow practices.
  • Facilitate requirements gathering and document requirements.
  • Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms,
  • flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support
  • client processes.
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the team lead.
  • Develop JavaScript server/client code.
  • Create and use update sets and XMLs to move customer configuration and data between environments.
  • Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug
  • fixes, and performing root cause analysis.
  • Participate in discovery sessions and process definitions with team lead and other developers.
  • Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
  • Develop ServiceNow solutions and push developments from DEV to TEST to PROD using Agile methodologies.
  • Provide guidance to ServiceNow developers.
  • All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge, skills, abilities needed.

  • 7 years of experience with the ServiceNow platform ITAM including SAM, CMDB, Discovery, MID Servers,
  • Workflow/Notifications, Workspaces, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts,
  • Catalog UI Policies, Email Scripts, ACL Roles / Groups.
  • 5 years of experience with importing and exporting data to ServiceNow using data loads, transform maps and transform
  • scripts.
  • 5 years of experience developing ServiceNow SAM Implementations
  • ServiceNow Certifications (Preferred)
  • ServiceNow Certified Implementation Specialist (CIS) - Software Asset Management (SAM)
  • ServiceNow Certified Implementation Specialist Discovery
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified System Administrator (CSA)
  • Experience developing ServiceNow GRC/IRM (Governance Risk and Compliance / Integrated Risk Management) modules
  • including good understanding of Authority Documents, Citations, Policies, Control Objectives, Acknowledgment
  • Campaigns, Entity Types, Risk and Audit processes in ServiceNow.
  • Solid ServiceNow ITOM Developer knowledge and experience (Software Asset Management, CMDB, MID Server and
  • Discovery)
  • Skills with using JavaScript, REST and SOAP integrations.
  • Experience with ServiceNow App Engine Studio with UI Builder.
  • Experience designing and developing ServiceNow process flows and workflow.
  • Effective executive/stakeholder level briefings.
  • Excellent communication and written skills
  • Must be able to obtain and maintain a US Public Trust clearance


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