Food Service Aide
2 weeks ago
Food Service Aide
Main Function:
- Assembles and delivers patient meal trays and nourishments.
- Disassembles patient trays after meal service.
- Assists in the dish room area, keeping areas clean neat and sanitized.
- Assists co-workers in any department task.
- Completes inventory and delivery of care area food, beverage and paper supply needs.
- Serves meals to patron in the cafeteria.
- Runs cash register.
- Assists with the assembly of catering supplies for next day service.
- Keeps areas neat, clean, sanitized and stocked with appropriate items.
- Acts in compliance with the Ohio revised food code, hospital, and Dietary Department policy.
RESPONSIBLE TO: Food Production Supervisor
MUST HAVE REQUIREMENTS:
- 1-2 years previous experience in food service.
- Must be willing to contribute to a team.
- Ability to multitask in specified time frame through prioritization.
- Ability to follow verbal and written instructions.
- Pleasant disposition for interacting with customers, other departmental staff and co-workers.
- No written disciplinary activity in last 12 months.
- Must be customer service focused.
- Ability to make change.
PREFERRED REQUIREMENTS:
- High School Diploma or GED
- Employees in this position may be exposed to blood, body fluids, and/or airborne pathogens and are required to wear barriers.
- Employee in this position must be able to push, pull, lift, carry, turn, crouch and bend as necessary to complete tasks.
POSITION EXPECTATIONS: All expectations detailed below are considered ADA (American Disabilities Act) Essential.
Leadership:
- Accepts and responds to change productively, while maintaining a positive attitude.
- Demonstrates conflict resolution skills.
- Assures continuous compliance with all rules and regulations governing food service operations.
- Facilitates teamwork.
- Demonstrates decision making and priority setting skills.
- Communicates in a manner that fosters a calm and orderly environment.
Communication:
- Communicates with other hospital employees to help avoid any possible disruptions in service.
- Maintains patient confidentiality in all communication interactions: written, verbal, electronic and digital.
- Reports critical information to Food Production Supervisor and others as indicated.
- Properly utilizes chain of command to handle issues.
- Uses proper phone etiquette.
- Utilizes AIDET (Acknowledge, Introduce, Duration, Expectations, Thank You) strategies to foster positive communication.
Duties:
- Prepares and assembles patient meals per order in an accurate, timely fashion according to prescribed diet order.
- Assembles and delivers trays to patient correctly, carefully and promptly.
- Uses acceptable practices pertaining to food service sanitation in their work area(s).
- Demonstrates understanding of the importance of portion control; diet modification, waste control, standardized recipe use.
- Uses all equipment in a safe and sanitary manner.
- Maintains a clean and sanitary work area.
- Refers high-risk patients to dietitian for follow-up.
- Completes floor stock sheets and inventory accurately and thoroughly.
- Coordinates work to achieve maximum productivity. Able to multitask and prioritize workload. Work habits are consistently adjusted to accommodate multiple responsibilities and are prioritized and completed in a timely manner.
- Completes assigned cleaning duties efficiently, on a routine and continual basis.
- Helps to assure that policies regarding stock rotation are maintained.
- Recognizes and performs duties that are necessary to prevent disruptions in service.
- Completes departmental written forms thoroughly and on time.
- Keeps supplies that pertain to work area stocked, neat, and stored in appropriate manner.
- Completes prep work and communicates accordingly to shifts that may follow.
- Other duties as assigned by manager.
Rev: 1/12, 4/14
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