Service Appointment Specialist

2 weeks ago


Helena, United States Helena Motors Group Full time
Job DescriptionJob DescriptionSalary: $18/hr training

At Helena Motors we’ve established a reputation of honesty, integrity, and outstanding customer service. With the hottest products on the market and as the fastest growing dealership in the region, we’re adding a Service Business Development Specialist to help expand our market and maintain our extremely loyal customer base.

The successful candidate will be driven to be a top producer and required to maintain daily activities. These activities include but are not limited to generating service appointments from incoming/outgoing phone calls, email, social media and mail. Phone etiquette, email skills, a confident personality and demonstrated customer relations skills are a must.

Our Service Business Development Specialists earn above average income and enjoy the benefits of working with a successful progressive dealership. Top producers qualify for base hourly salary, daily bonuses, performance bonuses, paid vacation and holidays, medical benefits, retirement income and more


Job Responsibilities:

  • The Service BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, include internet leads, and providing general information.  
  • Handle all customer inquiries with a focus on 100% customer satisfaction.  
  • Receive inbound calls set appointment dates and time from the prospect customer.
  • Project a friendly and helpful demeanor while answering questions and inquiries from the customer, and providing general or related vehicle service information.  
  • Maintain and communicate exceptional product knowledge to our customers.  
  • Gather and track all customer data as directed; accurately enter into BDC database.  
  • Be self-driven with the ability to work in close proximity with other Service BDC Representatives in a team-based environment.  
  • Facilitate timely follow up on all internet leads as directed by management and/or procedures.   
  • 85 percent of your day is phone related activities and 15 percent is other duties and or assigned by management.

Skills & Qualifications

  • Exceptional interpersonal and communication skills
  • Multitasking abilities
  • Attention to detail
  • Problem solving skills
  • Energetic and motivated personality
  • Excellent organization skills
  • Ability to handle customer inquiries and escalations professionally
  • Goal oriented
  • Working knowledge of Word, Excel, Outlook
  • Any knowledge of vehicles is a bonus but not required

Location

Helena, MT

Department

Service

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$18/hr training

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