The job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.

• All references to “The Company” refer(s) to the independent Franchise Corporation.

Summary

IHOP Combo’s / Bussers / Dish Machine Operators (DMO) will be responsible for cleaning and maintaining dishware/utensils for the continued smooth operation of the restaurant. IHOP DMOs will also perform assigned sanitation and housekeeping tasks. DMO must have good communication skills and work well with others. This position requires you to stand for up to 8 hours during a shift, be able to lift at least and/or move up to 50 pounds, and have full mobility of hands and arms while performing repetitive tasks. IHOP DMOs are also required to perform duties necessary for restaurant operations as assigned by acting supervisor, following governmental and company policies. The above is not an all-inclusive job description.

Essential Duties and Responsibilities including the following:

• Develop and maintain professional and functional working relationships with IHOP employees and customers.
• Pick up, sort, and wash all china, silverware, glassware, pots, pans, utensils, etc.
• Follow dish machine and/or sink procedures per IHOP SOP.
• Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP.
• Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience.
• Unload, unbox, rotate, and store food, equipment, and supplies as necessary.
• Stock and rotate all needed supplies in the service area and the dining room.
• Comply with all local, state, and SOP health, sanitation, and safety guidelines.
• Dispose of trash properly.
• Check restrooms every half hour to ensure proper stocking levels and supplies, and the cleanliness of the facilities.
• Clean, clear, manicure, re-set tables, clean chairs, booths, and floors.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

• Preferred minimal work experience as a dishwasher
• Must be proficient in operating with different types of dishes
• Must know and follow all food safety procedures
• Must carry at least a high school diploma or an equivalent
• Must have communication skills
• Must be able to prioritize tasks
• Maintaining a clean and well-organized working environment
• Bussing tables to collect soiled plates and flatware
• Maintaining the availability of clean dishes at all times
• Cleaning kitchen appliances and machines
• Helping other team members to unload and store deliveries
• Assist other staff members with tasks when the need arises
• Adhere to food safety procedures and regulations
• Taking out the trash
• Washing garbage cans

Qualifications

To provide this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• No prior experience or training is required.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to understand oral instructions in English and read English or Spanish well enough to understand simple correspondence, communicate with customers, and read instructions, warning, and safety labels.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities

• IHOP training course work as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or moved up to 25 pounds and occasionally lift and/or move up to 100 pounds.

Work Environment

The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.