Network Lead
2 weeks ago
Role Network Lead Avaya SME
Location - Oklahoma City, OK (Onsite day 1)
Mode of Hire: Full Time
- Total 10 to 12 years of experience Unified Communications
- Experienced and knowledgeable in telephony systems like Avaya and Cisco.
- Handling and resolving voicemail system break/fix.
- Troubleshooting and resolving L1, L2 & L3 tickets as per defined SLA
- Analyzing customer requirements & conveying resolution to beneficiary or provider via direct communication and professional correspondence
- Understand and streamline with different teams to resolve end users' incidents.
- Documentation, presentation, and cross skilling within team.
- Measuring system usage, count of generic CI report and audit reports.
- Coordinating with the vendors and service providers and facilitating resolution for product or service issues.
- Ability to forecast or act in a timely fashion in case of disaster and take effective recovery steps.
- Adhere to the P1 process and work in coordination for faster resolution.
- Serves as an advanced resource to users through education, collaboration, and providing assistance with investigating and correcting problems.
- Availability for On Call support during out of office hours
- Good knowledge of implementing contact center environment and make changes on the existing one when needed.
- Helping in upgrades as and when required
- Installation, Move, Add, Change and Decommission of various voice, video devices.
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