Order Analyst

4 weeks ago

Dayton, United States Select Industries Corp Full time
Job DescriptionJob Description

Summary:

Edits, analyzes, and interprets incoming orders covering a wide scope of company products to clarify missing terminology and supply missing or misstated information. Edits and rewrites orders to expedite impending completion procedures, as needed. Contacts order sources to clarify and correct order discrepancies. Maintains necessary files and records pertaining to prices, discounts, parts, etc.

Core Duties (Positional KPI’s):

  • Order Acknowledgement.
  • Order Entry.
  • Contract Review of customer contracts
  • Portal Maintenance / Reconciliation.

General Duties and responsibilities include, but are not limited to, the following:

  • Directly assist Customer Service Representatives in satisfying customer requests for information.
  • Assist customers in placing orders for parts by telephone or facsimile machine and enter order directly into network ERP system.
  • Maintain customer supplied data files.
  • Prepares letters, quotes, reports, etc,
  • Scans Purchase Order documentation while providing contract review
  • Proactively notifies customers of order entry delays and requests delivery changes
  • Provides data entry and analysis of data in various formats
  • Maintains all procedures, forms, and reporting documentation
  • Accomplishes Purchase Order Entry, Purchase Order changes, and customer schedule changes with respective department(s)
  • Forwards collected data for premium/cancellation charges to Customer Service Representatives(s)
  • Processes RMA documentation
  • Displays a positive demeanor when dealing with customers
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement opportunities
  • From handwritten drafts or verbal instructions, types or otherwise prepares a variety of letters, memos, forms, and reports.
  • Compiles data from varied sources and makes summary reports as required. May involve routine mathematical calculations and tabulations in accordance with established methods.
  • Maintains files; searches files and records for readily identifiable information, as directed.
  • Maintains follow-up system on reports requiring action on a periodic basis.
  • Uses office machines such as computer, printers, FAX machines, mailroom equipment, photocopier, and other standard office equipment.
  • Responds to telephone inquiries from the public and other companies when information requested is specifically provided and known, such as from published records, specific deliveries and procedures, and calendar of events.
  • Other duties as assigned.

Opportunities for Cross Functional Training of Sales related Job Descriptions:

  • 14.10 Customer Service Representative II
  • 14.25 Sales Correspondent
  • 200 Inside Sales Representative

Supervisory Responsibilities: Not applicable.

Skills and Experience:

  • High school diploma or equivalent required.
  • 5 years or equivalent of Customer Service experience required.
  • Proficient keyboarding skills and ability to successfully navigate in Windows software applications.
  • Must present a professional and pleasant demeanor with customers. Excellent communication (both written and verbal) and organizational skills required in addition to sound telephone etiquette. Proven working experience as a data analyst or business data analyst
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings

Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and use hands to finger, handle or feel. Job responsibilities will expose incumbent to the production floor. Company lifting limitations will be enforced. Specific vision abilities required by this job include close vision and ability to adjust focus

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